Booking Changes Operator

About the Client:

Role Responsibility:

This role is part of Pay Later Travels Booking Management Team. The Booking Management Team is responsible for managing any changes to customers bookings.

• Takes inbound/ outbound call chats and emails.
  
• Update and maintain complex cancellation and change queues.
  
• This involves communicating with passengers change/cancel fees along with actioning required changes/cancellations.
  
• Monitoring airline initiated schedule changes (via SABRE queues) and communicating these changes to customers
  
• At times checking the imminent departure queues
  
  

• Strong GDS skills (has strong past experience with Sabre)
  
• Highlevel customer service orientation and decisionmaking skills
  
• Strong interpersonal and communication skills both oral and written
  
• Proficiency in computer skills including Microsoft Outlook Microsoft Office programs and Pipedrive
  
• Highly selfmotivated and ambitious in achieving goals.
  
• Fast learner who always strives to deliver above and beyond the companys expectations
  
• Confident with the ability to prioritize and meet deadlines while working under pressure
  
• Flexibility with shifting schedules
  

Requirements

• Bachelor s Degree or at least 3 years of working experience.
  

• Experience in customer service
  
• CRS/GDS background is a must (native Sabre or Amadeus)
  
• At least 3 years SABRE GDS experience.
  
• Experience in the travel industry specifically
  
• Expert with International reservations
  
• Experience with ticket issuance change cancellations and airline schedule changes (individual will need to perform all of these tasks)
  
• Work Schedule: Shifting Schedule. RD not fixed.
  

• Takes inbound/ outbound call chats and email.
  
• Shifting Schedule.

Benefits