Support interactions with customers and development team to gather and define requirements
Drive the technical design and evolution of the services owned by the teams
Assist the Squad Leads & Teams to ideate, review design, mentor during build, code-review, test, load-test, launch and monitor performance in production
Provide regular reports on your Squad’s technical achievements, challenges, and recommended solutions
Lead troubleshooting and major incident support, perform blameless postmortems, and drive action that improves reliability for the long term
Mentor team members technically and professionally by offering constructive feedback
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