Director of Quality BPO
Posted on :
16-05-2024
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
16-05-2024
Job Description
- Job Description:
- Lead and manage the Quality department within a BPO setting
- Develop and implement quality assurance strategies and programs
- Monitor and evaluate quality metrics to ensure compliance and improvement
- Collaborate with other departments to enhance quality processes and procedures
- Provide regular reports and analysis on quality performance to senior management
- Lead the team in resolving qualityrelated issues and implementing corrective actions
- Ensure adherence to industry standards and regulations
- Manage Head of Quality and Quality Managers.
- Able to manage a quality team of 250 FTE
- Essential Qualifications:
- Matric
- Proven experience in a quality management role within a BPO or contact centre environment
- Strong understanding of quality assurance principles and methodologies
- Excellent communication and leadership skills
- Ability to analyze data and identify improvement opportunities
- Desired Experience:
- Minimum of 5 years of experience in a senior quality management role
- Experience working in a contact centre or call centre environment
- Experience in developing and implementing quality assurance programs
- Experience in leading and managing a team of quality professionals
Employment Type
Full Time
Key Skills
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