Aftersales Field Service Engineer-Chinese Speaker

About BYD

Our Purpose is to build a zeroemission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading hightech multinational based in Shenzhen China. Operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.

BYD Europe BV located in Schiedam Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd a Chinabased company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles including allelectric cars buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

About the department

The After Sales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses & trucks. This is including but not limited to building up a service network in whole Europe providing technical support to our customers and Service Providers supporting the sales department by calculating Life Cycle Costs development of the Spare Parts business and providing training. The main objective of the After Sales department is to contribute to Customer Satisfaction & loyalty.

One of the important tasks of the After Sales department is to provide Technical service to our Service Providers and customers. For the Technical & Warranty team we are looking for a After Sales Technical Manager France for Passenger Cars

About the role

The A.S Field Service Engineer is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the bestinclass regional technical capability standard and high efficiency technical operation.

Under the responsibility of the France AfterSales Service Manager the Field Service Engineer will visit dealerships to provide technical assistance. He will be able to write intervention reports in order to trace the problems identified. He is the direct technical link with the dealers.

Responsibilities:

• Provide technical assistance in case of critical diagnosis in field and reports it to the NSC.
  
• Share the diagnosis information and give feedback to Quality department to improve the product.
• Support of the technical field service organization as well as the technical support departments in the elimination of complex product defects on vehicles units and components.
• Periodic reporting and analyzing all statistic data on technical issues coming from the network.
• Analysis and evaluation of incoming technical complaints.
• Implementation of technical solutions in workshoporiented instructions.
• Followup dealer network with regards to the PDI.
• Be the BYD ambassador in your area of responsibility.
• Other works assigned from line manager.

Required skills qualifications and experience:

• Degree in Engineering or equivalent specializing in vehicle technology mechanical engineering electrical engineering with a focus on drives or master craftsman/workshop manager/master technician.
• Automotive background in a similar job for an OEM.
• Technical EV knowhow is a plus.
• Qualified technician for HV system in motor vehicles.
• Excellent knowledge of electrical diagrams.
• Excellent knowledge of diagnosis tools.
• Class B driving license.
• 100% willingness to travel nationally and internationally.
• Fluent knowledge of French and English is a must have.
• Extremely organized ability to work with parallel workstreams and manage pressure.
• Ability to work with different departments and characters outstanding communication skills.
• Result driven.
• Confident in working with Microsoft Office suite (Excel PowerPoint).

We offer:

1. Competitive salary based on experience and qualification

2. An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy.