Information Technology Coordinator

• Consistently offers professional, engaging and friendly service
• To provide a high level of operational stability for property based technology.
• To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).
• Resolves complex problems in consultation with other senior IT resources
• Provides training/guidance to less experienced staff.
• Recommends improvements on established incident management processes.
• Assists in maintaining ACCOR IT standard guidelines.
• Ensure monitoring of ALL recovery system (tape backup and virus protection)
• Provide escalated support to Technology Services staff.
• Assist and support strategic plan implementation.
• Implement and support ACCOR best practices.
• Contribute to ACCOR Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customer.
• Provide after-hours pager support.
• Participate in management of all aspects of a project as directed by RSM
• Follow all safety policies
• Other duties as assigned
  

Qualifications

Qualifications

• 3+ years of experience as an IT Support role within a fast-paced environment.
• Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
• Good project management skills
• Pleasant personality
• Neat appearance
• Displays initiative
• Customer/people-oriented
• Pro-active and requires minimum supervision
• Oral and written fluency in English
• Team player
• Dynamic and Entrepreneurial personality with great energy and initiatives.
• High attention to detail and ability to complete projects.
• Enjoy working in multicultural/multinational environments.
• Excellent presentation and communication skills with the ability to engage and influence.