Reception Manager Duties and Responsibilities
To greet clients and visitors and ensure that all reception staff maintain the desired level of client service. To ensure that records of the arrival of clients and the issue of passes are completed in a timely and professional manner.
Requirements
Receptionists greet guests as they arrive at a hotel. You check guests in and out and give them their room keys. You take bookings (by telephone or email) prepare bills and take payments. You often confirm bookings in writing using a computer to prepare letters or send emails.
Benefits
checkin guests making a warm and professional first impression. Kindly and promptly address guest inquiries requests and concerns. Provide information about hotel services amenities and local attractions. Coordinate with other hotel departments to fulfill guest needs and requests.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.