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You will be updated with latest job alerts via emailJob Title : IT Support Analyst Associate6993
Location : San Diego CA
Duration : 6 Month (Possibility of extension)
Job Description:
Top 5 Required Skills
1. Customer Service
2. Communication
3. Operating Systems Knowledge (Microsoft Windows Mac Linux)
4. Hardware Deployment and Configuration (Desktop Laptop Mobility Printers)
5. Networking Configuration and Management
Technologies
Microsoft Windows
Microsoft Active Directory
Microsoft SCCM/MECM
Linux
Mac
Keywords
CompTIA A Microsoft Windows Apple Mac Linux IoS Android Active Directory Laptop Desktop Printer Networking PowerShell Bash Batch Imaging Break/Fix Troubleshooting Customer Service
Education Requirement
High School Diploma or equivalent.
Required Years of Experience
1 Years of relevant IT experience
Job Description Overview
Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person or via telephone or electronically. May provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.
Follows standard operating procedures.
Supports troubleshooting efforts to identify routine problems.
Provides first level support to resolve problems with products applications and devices.
Supports documentation of details of incidents status of service requests and resolutions and follows escalation procedures.
Assists with processing incoming requests.
Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
Supports efforts to meet key performance indicators (e.g. performance availability capacity).
Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
Contributes to the knowledge repository for routine technical support.
Escalates routine problems as necessary to appropriate resource (e.g. support team vendor).
Completes routine technical tasks assigned by more senior personnel.
Manages minor distractions prioritizes tasks and deals with setbacks in a timely manner with assistance from more senior personnel.
Full Time