Model quality supervisor

About BYD

BYD is a leading hightech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 700000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.

BYD Europe B.V. located in Hoofddrop Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe B.V. offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.

About the role

The Model quality supervisoryou will be quality supervisor of specific model be the main interface between the after sales team of Europe and PQE team of China Be responsible for confirming the maturity of the vehicle model before deliver to Europe market follow up all aftersales issues of the model until closure insure the high quality performance of model.

As Model quality supervisor you will:

• Collect historical quality issues in the European market to avoid them in new projects Confirm the maturity of the model before deliver to Europe market.
• Collect aftersales issues from dealers PreDelivery Inspection) in the European region provide feedback to responsible units support onsite issue analysis and countermeasure verification and follow up the issues until closure.
• Collect user complaints such as network complaints in the European market provide feedback to responsible units and follow up the issues until closure.
• Analysis data on Net Promoter Score (NPS) of the model in the European market and follow up the NPS issues until closure to reach better customer satisfaction.
• Conduct research on environmental road conditions user profiles legal requirements etc. in the European market and assist in product definition.
• Collect feedback on local adaptation needs in the European market and communicate them to relevant departments in the headquarters and drive improvements.

Your profile:

• Bachelors/Masters degree in science or engineering experience in quality management is preferred.
• More than 1 years of relevant work experience in quality management. Experience in quality management in the automotive industry is preferred.
• Familiar with basic tools and methods of quality management such as DFMEA MSA SPC APQP etc.
• Good communication skills organizational and coordination abilities and teamwork skills.
• Excellent verbal and written communication skills in English language other European language capabilities will be a plus.

We offer:

• Plenty of career growth opportunities within a fast growing Quality team.
  
• Performance and experience based competitive remuneration pension plan.
  
• 25 holidays option to purchase 5 extra holidays.
• Commuting allowance when working from the Office.
• Department & company wide teambuilding events.

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team