Application Lead

• Application lead to replace current external support
  
• Manage application maintenance and operation actitivities(Inquiry/Troubleshooting/Service request) on a regular basis including ticketing system operation in cooperation with NML biz ops support team and internal Statutory consolidation Tagetik SME Efforts/Cost estimation for small enhancement request from customer counterpart
  
• Carry out shift work to cover extended support hour until 22:00 JST during business peak time period(about two weeks) on a quarterly basis
  
• Backup support role for other finance domain applications
  
• Take up backup support role for other finance domain applications(e.g. CBES/India Exporter/Thai Exporter/Reinvoice) in case of primary contact persons absence
  
• Coordinating among responsible teams across onsite/offshore as specific application lead
  
• Regular work (Inquiry/Service Request handling Trouble shooting) as application lead for onsite support
  
• Customer communication & documentation on a regular/adhoc basis
  
• Support emergency & escalation handling based on customer registered call out procedure
  
• Support and execute the small enhancement for responsible application
  

Requirements

• Japanese native bilingual language capability
  
• Communication with Customer L1 support team and other service provider relevant team(Infra support)
  
• Communication with other relevant team(Collaborated/counterpart application)
  
• Customer expectation management escalation handling
  
• Problem solving issue handling
  
• ITIL IT service strategy basic knowledge
  
• Basic level Knowledge of app. program (Preferred:Tagetik handson experience SAP HANA based)
  
• Basic level Knowledge of DB(Preferred: Oracle/SAP/SQL server) System Networking
  
• Basic level accounting knowlege(Nice to have)
  

• Basic level Knowledge of app. program (Mandatory: Windows server Nice to have: Java/C VBA)
  
• Project management
  
• SDLC process management
  
• Risk/Task/Quality/Schedule/Cost management
  
• Usage of Ticket management system(e.g. ServiceNow)
  

• Requirement analysis supporting and guiding responsible team on functional and technical areas as required
  
• Excellent written and verbal communication with customers for problem solving issue handling or requirement gathering in Japanese
  
• Ability to propose a plan of Kaizen or Lean activities to improve customer satisfaction
  

• Application lead to replace current external support
  
• Manage application maintenance and operation actitivities(Inquiry/Troubleshooting/Service request) on a regular basis including ticketing system operation in cooperation with NML biz ops support team and internal Statutory consolidation Tagetik SME Efforts/Cost estimation for small enhancement request from customer counterpart
  
• Carry out shift work to cover extended support hour until 22:00 JST during business peak time period(about two weeks) on a quarterly basis
  
• Backup support role for other finance domain applications
  
• Take up backup support role for other finance domain applications(e.g. CBES/India Exporter/Thai Exporter/Reinvoice) in case of primary contact person's absence
  
• Coordinating among responsible teams across onsite/offshore as specific application lead
  
• Regular work (Inquiry/Service Request handling, Trouble shooting) as application lead for onsite support
  
• Customer communication & documentation on a regular/ad-hoc basis
  
• Support emergency & escalation handling based on customer registered call out procedure
  
• Support and execute the small enhancement for responsible application
  

Requirements

• Japanese native bilingual language capability
  
• Communication with Customer L1 support team and other service provider relevant team(Infra support)
  
• Communication with other relevant team(Collaborated/counterpart application)
  
• Customer expectation management, escalation handling
  
• Problem solving, issue handling
  
• ITIL IT service strategy basic knowledge
  
• Basic level Knowledge of app. program (Preferred:Tagetik hands-on experience, SAP HANA based)
  
• Basic level Knowledge of DB(Preferred: Oracle/SAP/SQL server), System Networking
  
• Basic level accounting knowlege(Nice to have)
  

• Basic level Knowledge of app. program (Mandatory: Windows server, Nice to have: Java/C, VBA)
  
• Project management
  
• SDLC process management
  
• Risk/Task/Quality/Schedule/Cost management
  
• Usage of Ticket management system(e.g. ServiceNow)
  

• Requirement analysis, supporting and guiding responsible team on functional and technical areas as required
  
• Excellent written and verbal communication with customers for problem solving, issue handling or requirement gathering in Japanese
  
• Ability to propose a plan of Kaizen or Lean activities to improve customer satisfaction