Mobile Device Helpdesk Specialist
Posted on :
14-05-2024
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Job Description
Position: Mobile Device Helpdesk Specialist
DURATION: 1 years
Location: 6 Saint Paul Street Baltimore MD 21202
Duties and Responsibilities:
Responsible for managing all Wireless Accounts including but not limited to equipment activations/changes to data plan and User Acknowledgement forms for all end users
Responsible for activating new user accounts and performing initial setup for email calendar contacts etc.
Responsible for maintaining all wireless databases inventories audits supplies accessories Employee Acknowledgement forms and adhering to all related State policies and procedures
Responsible for processing and distributing all end users wireless invoicing and personal usage summary
Hold quarterly inventory meetings to fully review and reconcile outstanding invoice processing issues TSR queue User Acknowledgement forms and other processes assigned
Coordinate with Leadership and Telecommunications vendors quarterly to review new products rate plans and eligible upgrades
Provide technical assistance for all wireless equipment
Other jobrelated duties as assigned
Minimum Qualifications: Five years of experience in the following technical areas.
Android/IOS MDM Mobile Device Manager asset management Office 365 Microsoft Outlook 2003 McAfee virus scan LAN Desk Adobe Acrobat Cisco VPN software and imaging software.
Service desk software (opening documenting closing follow up on service calls).
Troubleshooting repairing installing upgrading and reconfiguring each of the following items: PCs laptops thin clients standalone printers and networked printers standalone and networked scanners and copiers.
Using Email/ Scheduling: Microsoft Outlook.
Active Directory including troubleshooting PC and Microsoft hardware or software.
Education Requirement: High school diploma or equivalent
Employment Type
Full Time
Key Skills
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