Account Manager EMEA - eCommerce Amazon

Job Description:

The Account Manager at Channel Bakers loves all things Marketplace and is quick to establish themselves as a trusted source of knowledge. You are the glue that holds everything together as you oversee the day-to-day running of client accounts and ensure that all strategy is executed on time and to budget.

As an accomplished Account Manager you bring a wealth of experience to the table, which enables you to confidently support a diverse range of clients. Your ability to tackle challenges proactively, and independently, and find solutions is a standout quality.

You have a sound understanding of Amazon (and maybe some of their contemporaries), and are always a trusted partner to our clients to help deliver the outcomes they depend on us for whatever it takes.

Having cultivated at least 2+ years of solid Marketplace experience, you are able to ‘speak’ Amazon and have a solid grasp of their operations processes, metrics, and best practices. You have sound knowledge of Seller Central and Vendor Central and are a good resource to all who need support in these areas. As an Account Manager, you are able to support a diverse range of clients, primarily focused on accounts poised for growth. Your ability to tackle

challenges and find solutions proactively and independently is a standout quality.

As a right-hand partner to the Account Director, you maintain your own relationships with the client via strategic communication, quarterly business reviews, presentations, and developing business plans. Supporting the eCommerce Specialists, you ensure that they are set up for success with all their daily tasks which could include building and optimizing listings, creating reports, or submitting promotions to name a few. You are a skilled Excel

user and are able to prepare and interpret data and develop insights. You clearly and comfortably delegate both routine and important tasks and provide help and direction as required.

You are able to communicate clearly and succinctly in a variety of communication settings and can get messages across that have the desired effect. You are proactive and make good decisions based on a combination of analysis, wisdom, experience, and judgment, and are often sought out by others for advice or solutions. You enjoy working hard, are action-oriented, and are full of energy for things you see as challenging. You value time and know how to use it effectively to optimize your own efficiency.

You are a natural problem solver with a ‘figure it out’ approach to work. You take pride in being super organized and are a strong believer in optimizing your own efficiency. You spend your time on what is important and can quickly sense what will help or hinder accomplishing a goal. You enjoy working hard, are action-oriented, and are full of energy for things you see as challenging. You value time and know how to use it effectively to optimize your own efficiency.

You relate well to all kinds of people, up, down, and sideways, inside and outside the organization. You build appropriate rapport and effective relationships.

Required Qualifications and Experience :

• Minimum of 2+ years of Amazon experience. Other marketplaces a plus

• Marketing or Advertising account management experience would be a bonus

• Bachelor’s degree in eCommerce, Business, or related subject preferred

• Sound experience of Amazon Vendor and Seller Central. Walmart, Target, eBay, and Best Buy exposure is a bonus

• Understanding of Amazon Advertising, DSP, as well as other retail media channels is desired

• A skilled organizer, never missing a deadline while managing multiple, competing priorities

• Accustomed to operating in a fast-moving, client-facing environment

• Developing a sound understanding of the e-Commerce space, maturing start-up environment, trends, and technology

• Confident client-facing and interacting

• Fluent in Amazon operations processes, Amazon marketing metrics, and best practices

• Strong analytical and qualitative skills – numbers and data don’t scare you!

• Proficient user of standard office software (MS Office, G Suite, etc.).

• Intermediate or advanced Excel skills essential

• Proven ability to cultivate and foster new relationships and deepen existing ones

• Proven track history of driving your own professional and personal development

• Fluent in Amazon operations processes, Amazon marketing metrics, and best practices

• Strong analytical and qualitative skills - can interpret and analyze data, trends, and actionable insights from reports

•Must speak fluent English and 1 other EU language (German preferred)