CAP Team Manager
Posted on :
07-01-2025
Employer Active
1 Vacancy
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Job Description
- Leading and developing a team of 20-30 associates; responsible for the overall direction, performance management, coordination and evaluation of the team.
- Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality.
- Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
- Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers
- Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network
- Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
- Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of operations managers
- Develop and Achieve performance goals and objectives in line with the network wide vision and goals
- Business/Operations Management
- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.
- Assist in developing and implementing training programs to improve the quality and productivity of the team.
- Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures.
- Developing and achieving performance goals and objectives in line with the network wide vision and goals.
- Focus on management of SLA, quality and customer experience
- Trouble shooter in case of issues relating to process affecting the SLAs
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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