Desktop Support Engineer Mor

Desktop Technician will provide daily local or remote support for desktoprelated issues. This includes receiving incoming calls addressing inquiries troubleshooting hardware software and application problems and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring customer satisfaction by resolving calls and collaborating with supervisors and managers to maintain consistent operations throughout the IT Support Center.

Desktop Support Engineer primary responsibilities include diagnosing and resolving hardware and software issues providing analysis for various core operating systems and platforms and delivering support for approved applications. The ideal candidate should possess 25 years of experience in supporting Windows Desktop environments.

The scope of support encompasses the Client Windows platform encompassing desktop and enduser technologies collaboration tools mobile technologies printing as well as laptops and mobile devices. Additionally this role involves assisting with video conferencing network and remote access and collaborating closely with the Service Desk to address enduser break/fix issues and other supportrelated functions.