Key Responsibilities:
- Identify dispute (Rate/Volume/Fraud/additional invoice).
- Look into related inquiries investigate analyse data interaction with customer/supplier to ensure disputes are resolved in a timely manner.
- Liaise with appropriate departments commercial/technical/finance to resolve/validate data to support dispute resolution.
- Ensure accurate and appropriate responses to disputes internal and external.
- Follow the contract & escalation process as per agreements if required.
- Accurately record details of all disputes.
- Able to reconcile wholesale invoices and isolate system or CDR rating variances between billing / rating system (CSGi) and external sources.
- Provide stakeholders the accurate cost and revenue information for the business.
Decision making:
- Ability to analyse information think through difficult problems and make critical decisions based on information from either internal (from finance/commercial/technical) or external (customer/supplier) for dispute and decide what is fair and reasonable given all the circumstances of
- the dispute.
- Confident judgement and accurately closed disputes i.e. in favour of the company withdrawal or 50 50 solution.
- Provide accurate calculation for Finance Team for revenue supplementary invoice to customer.
- Approve credit notes to partners issued by Finance Team.
Requirements
Skills and Experience:
- Ability to communicate with all individuals in a professional and courteous manner both verbally and in writing in English.
- Telecom commercial experience carrier account manager knowledge.
- Understanding of Surcharge.
- Ability to listen to customers and find solution to resolve conflict.
- Analytical & attention to detail.
- Proactive selfmotivated.
- Experience with Excel Pivot Tables and Lookups essential.
Carrier Account, Surcharge, Pivot Tables, Billing, Rating System, CDR Rating