RQ07418 - Solutions Designer - Senior

Responsibilities

• Undertakes the design of hosting technology solutions based on the client s service specifications standards policies best practices and cost models in order to meet client CRM application business requirements and project/initiative deliverables.
  

General Skills

• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
  
• Knowledge of related best practices OPS directory/messaging standards standard facilities architecture management facility service delivery processes infrastructure policies procedures and direction cost models and procurement processes
  
• Ability to gather client business requirements; corporate I&IT information mandates client information technology strategic plans environment and standards.
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Knowledge of leadingedge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning migrating implementing and sustaining large complex system development projects.
  
• Knowledge of technology developments trends and new products to evaluated application to client short and long term technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK) analytical tools and processes.
  
• Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions. Experience designing and developing large complex CRM applications
  
• Experience with systems evaluation to assess conditions technical performance and capacity of existing systems and determine need and feasibility of expansion renovation or replacement.
  
• Excellent analytical problemsolving and decisionmaking skills verbal and written communication skills interpersonal skills and negotiation skills teamwork skills
  
• A team player with a track record for meeting deadlines.
  

Requirements

Responsibilities:

• Undertakes the design of hosting technology solutions based on the client s service specifications standards policies best practices and cost models in order to meet client CRM application business requirement and project/initiative deliverables.
  
• Knowledge of CRM applications operating systems environments database technologies programming languages and communication protocols.
  
• Planning implementing and supporting large complex CRM systems.
  
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
  
• Collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Participating and conducting Knowledge Transfer process
  
• Documenting processes and technical designs and updating build books
  
• Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  
• Manage issues and User Stories in tool such as JIRA and/or Devops
  
• Agile sprint management bug tracking and testing life cycle management using Azure DevOps
  
• Reporting progress on deliverables to team project leads and management including proactively raising risks/issues with migrations
  
• Providing estimates for proposed solutions and review the estimates from other team members for completeness and accuracy
  

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  
• Experience in structured methodologies for the development design implementation and maintenance of applications
  
• Experience in design code test debug and document applications
  
• Experience in the use of object and/or third generation language development tools
  
• Experience in one or more programming languages
  
• Experience in application design latest design patters deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience in the use of information retrieval packages using query languages
  
• Experience with one or more communications protocols
  
• Experience in structured methodologies for the design development implementation and maintenance of applications
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines CRM Software Development Skills
  
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
  
• Knowledge and experience with specific CRM enterprise architecture methodologies design standards and tools
  
• Experience with middleware and gateways
  
• Expertise in specific tools for CRM software development Desirable Skills
  
• Knowledge and experience with programming Internetready applications
  
• Knowledge and experience in rapid application development (RAD) methodologies
  
• Knowledge and understanding of Information Management principles concepts policies and practices
  
• Experience with middleware and gateways
  
• Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging
  
• Ability to provide postimplementation support and resolve any postimplementation technical issues
  
• Experience conducting design walkthrough sessions with project team
  
• Knowledge and understanding of Ontarians with Disability Act (ODA) and related regulations and standards
  
• Ability to provide user and system documentation as required
  
• A team player with a track record for meeting deadlines
  
• Knowledge of integrated networking technologies mainframe midrange server enterprise storage and SAN and personal computer system technologies
  
• Knowledge of related best practices OPS directory/messaging standards standard facilities infrastructure/architecture management facility service delivery processes infrastructures policies procedures and direction cost models and procurement processes
  
• Knowledge of leading edge technologies design criteria security and recovery procedures preparation of technical specifications for installation testing and performance of integrated multiservices systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  

Desirable Skills:

• Able to quickly integrate new concepts and easily understand business needs
  
• Evaluating which Salesforce components and other technology products and frameworks to use based on cost benefit analysis risk management and market research.
  
• Experience with building Salesforce solutions based on user stories and low level designs
  
• Adhere to defined coding standards and develop wellstructured maintainable and easy to understand code
  
• Strong experience delivering products in Agile/Scrum mode.
  
• Map Salesforce capabilities features and best practices against business and technical requirements by performing fitgap analysis against Salesforce cloud service community available tools available within AppExchange and Salesforce Platform
  
• Design develop implement configure maintain administer and integrate solutions on Salesforce Lightning Cloud platform (LWC)
  
• Handson knowledge of Apex lightning VisualForce Salesforce APIs data loaders SOQL SOSL and web services
  
• Strong understanding of Salesforce security model including sharing rules roles profiles sharing settings etc.
  
• Build integrations between Salesforce and external applications using REST SOAP APIs Auth and Single SignOn
  
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX Jenkins and ANT
  
• Experience with deployment tools such as GitLab Jenkins etc.
  

Must Have:

• 5 years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
  
• Certified Salesforce Platform Developer I or equivalent experience
  
• Salesforce Certified OmniStudio Developer
  
• Salesforce Certified Experience Cloud Consultant
  
• Salesforce Certified Administrator
  

Nice to Have:

• Previous experience working in Government or Public Sector organizations is an asset