BizOps Engineer Middleware Technology APIEG

This is a hybrid position.
Type: Fulltime or C2C
Location: Saint Louis Missouri

Who are we

Fulcrum Digital is an agile and nextgeneration digital accelerating company providing digital transformation and technology services from ideation to implementation. These services have applicability across a variety of industries including banking & financial services insurance retail higher education food healthcare and manufacturing.

What you ll do

Provide L2 support production systems like application database middleware components infrastructure and network components

Manage production incidents endtoend within defined SLAs focusing on resolution rather than who caused it.

Interact with various stakeholders such as Release managers program leads service managers development and test leads

Review operational readiness requirements such as monitoring and alerting log rotation and resilience of the components and report the gaps

Provide preimplementation support with activities such as release notes review and implementation dry runs.

Protect production components by running health checks and monitoring latency and memory utilization.

Automate daytoday activities and propose changes that improve reliability

Participate in CAB and provide feedback on change requests

Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.

Practice incident management best practices and perform RCA.

Participate in disaster recovery tests and operational acceptance tests

Analyze the technology stack that makes up the product and optimize recovery time objective.

Work with team members spread across time zones

Share knowledge document improvements and mentor junior resources

It is good to have skill using Jenkins to orchestrate builds as well as link to Sonar Maven etc. to build out the CI/CD pipeline.

Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.

It is good to have skill to design Implement and enhance our deployment automation based on Chef. We need proven experience designing and implementing an overall release and deployment process.

It is good to have skill to design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for Branch management code promotions and version management.

Engage in and improve the whole lifecycle of services from inception and design through deployment operation and refinement.

Tools:
Log Monitoring Tool Splunk

Application Monitoring tool Dynatrace

Ticketing incident/problem management tool Remedy

Devops Basics CICD Basics Overview of Git Bitbucket SonarQube Ansible/Chef

Requirements

API/EG experience

Linux & Shell Scripting

ITIL / ITSM

PL/SQL

SQL

Troubleshooting

Jenkins CI/CD

Groovy Scripting/Yaml

Ansible/Chef

Nginx

Java / JEE development experience interested in operations

Event Driven Architectures

MQ or NATS broker or similar messaging solutions.

Kafka

ClientServer communication aspects sockets TLS protocol

Understands the concept of region and AZs.

Production Support Experience

Deployments MTF/Prod Maintenance items (including stop/start Disaster Recoveryrelated activities etc.) CR for changes in MTF/Prod

SRE with solid experience on JAVA Kafka and MQ brokers followed with DevOps work specially on AWS

Understanding of event-driven architectures Distributed systems - How clusters are formed, Quorum management, Failure handling. 3 to 5 years of hands-on Experience in MQ or NATS broker or similar messaging solutions. Understanding of Kafka clustering would be good to have. Knows Client-Server communication aspects - sockets, TLS protocol etc Understands the concept of region and AZs. Provide L2 support production systems like application, database, middleware components, infrastructure and network components. Manage production incidents end-to-end within defined SLAs with focus on resolution rather than who caused it. Interact with various stakeholders such as Release managers, program leads, service managers, development and test leads Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps Provide pre-implementation support with activities such as release notes review and implementation dry runs. Protect production components by running health checks monitoring latency and memory utilization. Automate day-to-day activities and propose changes that improve reliability Participate in CAB and provide feedback on change requests Support the DevOps team in testing the promoted pipelines and suggest automation of configuration items. Practice incident management best practices and perform RCA. Participate in disaster recovery tests and operational acceptance tests Analyze the technology stack that makes up the product and optimize recovery time objective. Work with team members spread across and time zones Share knowledge, document improvements and mentor junior resources It is good to have skills using Jenkins to orchestrate builds and link to Sonar, Maven, etc. to build out the CI/CD pipeline. Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible. It is good to have skill to design, Implement, and enhance our deployment automation based on Chef. We need proven experience designing and implementing an overall release and deployment process. It is good to have skill to design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for Branch management, code promotions, and version management. Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement. Requirements MQ/EB Understanding of event-driven architectures Distributed systems - How clusters are formed, Quorum management, Failure handling. 3 to 5 years of hands-on Experience in MQ or NATS broker or similar messaging solutions. An understanding of Kafka clustering would be good to have. Knows Client-Server communication aspects - sockets, TLS protocol etc Understand the concept of region and AZs. Deployments MTF/Prod, Maintenance items (including stop/start, Disaster Recovery-related activities, etc.), CR for changes in MTF/Prod Good knowledge on Nginx Tools - Log Monitoring Tool - Splunk Application Monitoring tool - Dynatrace Ticketing incident/problem management tool - Remedy Dev-ops Basics - CI-CD Basics, Overview of Git, Bit-bucket, SonarQube, Ansible/Chef Skills - Linux & Shell Scripting ITIL / ITSM PL/SQL Troubleshooting Jenkins - CI/CD Groovy Scripting/Yaml Ansible/Chef Nginx Java / JEE Event-Driven Architectures MQ or NATS broker or similar messaging solutions. Kafka Client-server communication aspects - sockets, TLS protocol Understand the concept of region and AZs.