Premier Support Analyst
Posted on :
10-05-2024
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Job Description
The Premier Support Analyst provides a distinctive technical support experience that resembles retail / hospitality/concierge services through individual advisory and comprehensive interactions with Company Cast Members and partners. If youre ready to embark on an exciting journey where your technical expertise and passion for customer service are valued and rewarded we encourage you to apply for the Premier Support Analyst role today. Lets build the future together!
Responsibilities:
- Provides a friendly response and ownership of issues and requests presented by walkup customers.
- Realtime Interactions will be facetoface as well as via instant message platforms phone email etc.
- A welldeveloped sense of urgency and comfort with multitasking.
- Document and report on all work performed on behalf of customers in the form of tickets and reports.
- Maintain fluency in OS (Operating Service) imaging software installs and configuration account management and all other relevant aspects of Disney and consumer technology.
- Facilitate exact hardware and software inventory information.
- Work with appropriate partners to expedite escalate and resolve issues impacting user productivity.
- Create status reports and metrics (written and verbal) with emphasis on highprofile issues.
- Adhere to company and business unit policies and standards.
- Establish and maintain relationships with service providers manufacturers resellers and contractors.
- Exercise discretion as appropriate.
- Proactively monitor assess and address business requirements.
- Create support and informational documentation as the need arises.
Work Experience:
- 2 years of progressive experience in an ITrelated field.
- 2 years of progressive experience in customer service Retail or hospitality experience is a plus.
- Enthusiasm resilience and a great attitude.
- Friendly and approachable demeanor and professional presentation.
- Superior customer service and people skills.
- A welldeveloped sense of urgency and comfort with multitasking.
- Fluency with TCP/IP networking concepts.
- Proficient in both Apple and Windows OS and ecosystems.
- Excellent verbal written and presentation skills.
- Ability to interact effectively at all levels of the organization.
- Strong focus on customer quality and results.
- Enjoy working on a team and sharing responsibilities.
- Advanced technical skills with emphasis on troubleshooting applicable to Apple and Windows physical and virtual setups.
- Attention to detail.
- Ability to work on tasks and projects with minimal supervision.
Preferred Qualifications:
- Retail or hospitality experience is a plus.
- Linux/Unix experience is not required but is a plus.
- Enterprise technology experience is a plus.
- Apple certification is a plus.
Required Education:
- BS or BA degree in a related field or exp.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equalopportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings and participate in teambuilding efforts.
- Contribute to OrangePeople technical discussions peer reviews etc.
- Contribute content and collaborate via the OPWiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic creative thinkers who are passionate about doing quality work. As a member of the OrangePeople team you will have access to industryleading consulting practices strategies & and technologies innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
Employment Type
Full Time
Key Skills
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