2024-25 Winter Season Front Desk Agent
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0-1years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Job Description
:
NISADE s Front Desk team are the face of the company. As well as offering exceptional customer service there is also a strong administrative element to this role. We are looking for superstars ready to take on whatever comes their way with a genuine smile and classy attitude.
We are seeking friendly Japanese speaking /Englishspeaking staff to work on our Front Desk in Niseko Rusutsu and Furano. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checksin throughout their whole guest journey in resort and until checkout. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all products facility promotional and event activity. With consistently high occupancy rates there is always something to keep you motivated in this fast paced and dynamic environment.
Whether hospitality is your passion and chosen career or whether you are simply an exceptional person ready to take on an exciting new and fun challenge this is an opportunity of a lifetime to work and play in the snowiest resort on earth.
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Key Responsibilities:
- Welcoming / greeting each guest; demonstrating high quality approachable eye contact personalised and professional friendliness at all times
- Providing a high standard of intuitive service to exceed guest expectations
- Efficient personalized and friendly Checkins / Outs
- Daily management of guest accounts and records
- Making new bookings changes to bookings and cancellations of bookings for restaurants ski lessons rentals etc & ensuring charges are accurately recorded
- Prechecking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
- Promptly attending to guest requests and enquiries
- Preparing Guest Arrival packs in a timely manner
- To complete the guest s registration form and ensures all details are accurately recorded
- Promote winter resort activities local area events and campaigns provide personalized recommendations upsell where possible and appropriate
- Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom
- Maintain parking area conditions
- Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
- Housekeeping duties as needed
- Room checks before guest checkin
- Snow removal work at the property
- Answering telephone email and in house guest enquiries
- Assisting with carrying luggage where required and place carefully in Guest room as required
- Assist with driving / transporting Guests within the village where required
- Log / maintains security of Equipment Keys Lost and Found Items
- Perform other duties as assigned by Management Team
- Reporting communication and consultation is a must
Requirements
- 5 6
- Taskdriven individual and a team player
- Strong written and verbal communication skills in addition to attention to details
- Wellpresented and professional appearance
- Competency with computers / Microsoft office
- Ability to learn the job
- Excellent customer service skills
- Must have flexible hours
- Reading writing and speaking English at an everyday conversational level
- Driver s license
- Standard working days are 5 days per week occasionally up to 6 days per week
- A valid Japanese working holiday visa or working rights
Benefits
- Competitive wages
- Staff accommodation available
- Language friendly environment
- Discounts on some resort services and winter activities
- Unique work environment
- Recreation Allowance (Subsidised pass)
- Lots of staff activities ski trips
- Lots of opportunities to ski/snowboard
Requirements 1- 2 AT 5 6 Ability to speak English at a daily conversation level is a plus Ability to read and write Japanese at N1-N2 level Have a valid Japanese working holiday visa or work permit Regular driver's license to drive in Japan (AT limited is acceptable) Flexibility, reliability, and punctuality Physically fit Great interpersonal and teamwork skills Standard working days are 5 days per week, up to 6 days per week Polite and friendly attitude Prioritize cleanliness Staff accommodation available Language friendly environment Discounts on some resort services and winter activitiesUnique work environment Staff meals are provided during work hours
Employment Type
Full Time
