Branch Manager III

SUMMARY:

The Branch Manager develops expands and maintains business relationships with customers while providing oversight and accountability for branch associates ensuring financial performance customer satisfaction and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce highperforming teams.

ESSENTIAL JOB FUNCTIONS:

Lead manage and develop a branch team of direct reports with high complexity and risk in retail banking branch

Drive branch revenue for a branch with high core deposit and loan balances or a branch in a market with potential for high core deposit and loan balance growth through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers outbound calling and participating on external business development calls with other partners

Lead and participate in market civic government professional business community affairs associations and groups to prospect and develop new business through community involvement and build Bank brand

Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors skills and tools

Actively participate in executing the branch s strategic plan to grow core deposits and loans fee income

Oversee branch associate action planning sets expectations and assesses performance

Maintain a high level of employee morale to minimize turnover and maximum customer service satisfaction

Responsible for ensuring deposit and loan growth to obtain the bank s growth objectives by promoting the bank s products and services.

Oversee the quality of consumer and business products sales and servicing

Effectively identify and submit quality referrals to branch associates internal partners (mortgage community banking treasury services etc.) and vendor partners (credit card merchant services insurance etc.)

Oversee the quality of customer service and relationship management actions and decisions

Consistently deliver exceptional customer experiences

Assure safety and wellness standards are in place and practiced consistently and effectively

Responsible for branch operations effectiveness by setting expectations for all branch associates.

Oversee adherence to the bank and regulatory policies and procedures

Assure systems and facilities are maintained

Collaborate with internal partners to identify areas of opportunities and areas of improvements

Effectively responds to issues errors and complaints

Demonstrate and oversees the effective and consistent application of performance and talent management processes

Consistently demonstrate adaptability and serve in the tradition of care for which CB&T is known modeling skills and behaviors defined in the retail imperatives

Responsible for originating consumer and small business lending for existing and new customers

Assist customers to identify appropriate lending and deposit product solutions completing the deposit opening process loan application and closing the loan

Works with Retail Credit staff to review complicated transactions structure loans and loan exceptions

Review reports outlined in toolkit and cadence relating to production HR Branch Operations Retail Operations Relationship Management

Responsible for processing override approvals for transactions as needed

Responsible for onboarding new associates with planning oversight and training

Coach and mentor branch associates

Requirements

JOB REQUIREMENTS:

High school diploma or equivalence required associate s or bachelor s degree in business finance accounting or equivalent field preferred

Previous experience in a financial institution required

Proven leadership capability in a prior position required

Successful customer service and sales leadership experience required

Successful account/relationship management experience required

Successful operations leadership experience

Successful business development experience

KNOWLEDGE/SKILLS REQUIRED:

Excellent relationship and portfolio management skills

Effectively manages staffing and scheduling to meet business objectives

Excellent communication and presentation skills

Ability to effectively manage competing priorities

Proven leadership skills in staffing managing and developing associates

Proficient in Word Excel and Power Point

Strong computer skills

Advanced math and accounting skills

Extensive knowledge of banking industry products and services

Extensive knowledge of banking industry regulations

Proven negotiation skills

Ability to develop and execute strategic plans

Sitting standing walking to the terminal and occasional stooping

Requires lifting bags and/or tray of coins and bills periodically

May require working outside designated branch hours to meet business needs

Travel with occasional overnight travel required