Concierge

• Maintain complete knowledge of and comply with all departmental policies service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate guests needs respond promptly and acknowledge all guests however busy and at whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints ensuring guest satisfaction.
• Monitor and maintain cleanliness sanitation and organization of assigned work areas.
• Maintain complete knowledge of:
  • all hotel features/services hours of operation.
  • all hotel restaurant food concepts menu price range dress code and ambiance.
  • all hotel room types numbers/names layout appointments amenities and locations.
  • all hotel room rates special packages and promotions.
  • daily house count and expected arrivals/departures (particularly VIPs).
  • scheduled daily group activities names and locations of meeting/banquet rooms.
  • local events attractions and holiday schedules.
• Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times.
• Meet with the Supervisor/departing Concierge to review business status and followup actions.
• Access all functions of a computer system in accordance with departmental specifications.
• Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
• Legibly complete requisition for additional supplies/materials and submit to Manager.
• Maintain updated resource materials on all vendors and information to accommodate guest requests.
• Review the designated inhouse guest list and be familiar with guests names and room locations.
• Answer department telephone using correct salutations and telephone etiquette.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Coordinate guest requests with designated vendors which may include:
  • Room accommodations
  • Airline reservations changes cancellations
  • Transportation from hotel to airport and return
  • Bus/train transportation
  • Limousine reservations
  • Car rentals
  • Car repair and servicing
  • Charter flights/rentals
  • Babysitting services
  • Banking/financial services
  • Business center services/fax or telex services/mailing and delivery services
  • Interpretation services
  • Notary services
  • Restaurant reservations nightclub activities
  • Dry cleaning laundry alterations repairs
  • Film processing
  • Sporting events golf facilities sport and athletic activities/rentals outdoor activities health club facilities
  • Formal wear rentals
  • Flowers
  • Salon appointments
  • Shoe shines
  • Shopping services
  • Movie/theater/attraction tickets
  • Sightseeing tours
  • Medical services
  • Religious services
• Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.
• Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
• Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.
• Relay accurate directions to guests desired destination within local area and distribute maps with highlighted routes.
• Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.
• Inspect blocked VIP rooms using the checklist prior to guest arrival; rectify any deficiencies.
• All other duties as required.

Remote Work :

No