Provide exceptional customer support experience through multiple communication channels (email phone chat)
Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
Triage research and understand the causes impact and priority of incoming issues
Contribute to continuous learning by leading training improving documentation and sharing your knowledge with others
Participate in an oncall rotation
Requirements
College Level
Prior BPO experience (at least 1 year) highly preferred
Able to start immediately
Willing to render overtime
Willing to work in a parttime setup
Excellent English communication skills
Willing to work on shifting schedules
Willing to work onsite
Keen to detail
Strong time management
Adaptability and accountability
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Knowledge of customer service practices and principles
Exceptional customer service active listening empathy verbal and written communication skills professional phone voice
Ability to handle stressful situations appropriately
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.