Part-Time Customer Service Representative OP360

Location:Philippines(Davao Onsite)

Job Description

• Provide exceptional customer support experience through multiple communication channels (email phone chat)
  
• Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
  
• Triage research and understand the causes impact and priority of incoming issues
  
• Contribute to continuous learning by leading training improving documentation and sharing your knowledge with others
  
• Participate in an oncall rotation
  

Requirements

• College Level
  
• Prior BPO experience (at least 1 year) highly preferred
  
• Able to start immediately
  
• Willing to render overtime
  
• Willing to work in a parttime setup
  
• Excellent English communication skills
  
• Willing to work on shifting schedules
  
• Willing to work onsite
  
• Keen to detail
  
• Strong time management
  
• Adaptability and accountability
  
• Has critical thinking skills with a focus on issue resolution and customer satisfaction
  
• Knowledge of customer service practices and principles
  
• Exceptional customer service active listening empathy verbal and written communication skills professional phone voice
  
• Ability to handle stressful situations appropriately