Customer Service Representative

This is a remote position.

Respond to customer inquiries and requests promptly and professionally via phone email and live chat.

Troubleshoot customer problems and provide clear and concise solutions.

Process customer orders returns and exchanges efficiently and accurately.

Research and answer questions about our products services and policies.

Build rapport with customers and strive to exceed their expectations.

Deescalate and resolve customer complaints in a calm and professional manner.

Document customer interactions and maintain accurate records.

Identify opportunities to upsell and crosssell products and services (depending on company focus).

Follow company policies and procedures to ensure consistent and highquality service.

Requirements

High school diploma or equivalent (Bachelors degree a plus).

Minimum 1 year of customer service experience (preferred).

Excellent communication interpersonal and problemsolving skills.

Strong written and verbal communication skills.

Ability to work independently and as part of a team.

Positive and professional attitude with a genuine desire to help others.

Proficient in Microsoft Office Suite (Word Excel Outlook).

Ability to learn new software and technologies quickly.

Benefits

Competitive salary and benefits package.

Opportunity to work in a fastpaced and dynamic environment.

Be part of a team that is passionate about providing exceptional customer service.

Make a real difference in the customer experience

High school diploma or equivalent (Bachelor's degree a plus). Minimum 1 year of customer service experience (preferred). Excellent communication, interpersonal, and problem-solving skills. Strong written and verbal communication skills. Ability to work independently and as part of a team. Positive and professional attitude with a genuine desire to help others. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to learn new software and technologies quickly.