Quality Analyst Manager

David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Quality Analyst Manager for their QA teams in Latvia. The employee will beresponsible for support and development ofthe team and creation of agreatCustomer Experience through Continuous Improvement.

Position: Quality Analyst Manager

Location: Riga Latvia (onsite)

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Develop and maintain comprehensive Quality Management leadership
• Deploy customers Quality Management Framework to support Operations
• Proactively ensure Quality assurance activities meet and exceed standards
• Address and resolve client qualityrelated concerns promptly
• Maintain highest Quality standards in a dynamic environment
• Meet and exceed Quality KPI and SLA targets
• Drive endtoend delivery of Quality requirements as per SOW
• Track measure and report performance; strengthen Quality Management Framework
• Analyze quality performance and process capability identify trends
• Drive Process Improvement standardization and automation
• Manage customer and stakeholder expectations escalations
• Ensure process adherence audit compliance
• Perform Risk Management drive awareness and training
• Lead Quality organization contribute to business reviews presentations
• Provide feedback mentoring to Quality Team Lead
• Participate in training programs for continuous development.

REQUIREMENTS:

• Fluent in English both verbal and written (minimum C1 level) fluency in any of the following languages: German Dutch Norwegian Finnish Swedish Danish or Polish
• Bachelors degree in relevant field
• Proven experience in Quality Management within a BPO environment (min. 5 years)
• Track record of formal people management roles (min. 3 year)
• Good communication and stakeholder management skills
• Structured thinking
• Agile mindset
• Good presentation skills
• Certification or training in Lean Six Sigma COPC or other quality improvement systems
• Strong leadership skills and abilities
• Excellent people management and interpersonal skills
• Proactive attitude with a continuous improvement mindset.

OFFER:

• Opportunities for growth in an international and multiculturalworkplace
• Medical/Health Insurance covering immediate family members
• Hybrid work (performance dependant)l might be considered after initial 3 months of employment
• Learning opportunities covering multiple domains and technical/soft skills/project management/managerial/leadership learnings
• Internal job opportunities cross projects/cross domains/cross countries
• Fun atwork activities
• Coffee etc. at the office