Customer ServiceAdministrative Assistant

Are you a Customer Service and Administrative professional in the Mississauga area looking for a new permanent fulltime opportunity

We are on the hunt for a dedicated Customer Service/Administrative Assistant to join a successful education company located in the west Mississauga area.

This role is slated to start by June 3rd or sooner a competitive salary of $45000 to $50000 bonus health benefits and 2 weeks of paid vacation.

This is a dynamic role within a small business offering great learning opportunities and the ability to directly impact the business’s success and growth. Your work will be recognized and you'll have a direct line of communication with the owner.

This is an inoffice position working Monday to Friday 9 am 5 pm in their Mississauga office with very occasional work on the weekend (eg. once a month you will receive time off in lieu in those cases).

What's in it for YOU:

• Competitive annual salary of $45000 to $50000 bonus and benefits
• 2 weeks of paid vacation
• Steady 95 MonFri schedule with some flexibility when needed
• Lots of learning opportunities in a dynamic role
• Great location accessible via highways nearby and with free parking

Primary responsibilities as the Customer Service/Administrative Assistant:

• Client Service/Communication: Handle client inquiries via phone WhatsApp emails Facebook messages as well as inperson walkins
• Provide information regarding courses/solutions to help convert leads into consultations/new students
• Promptly return missed calls and consistently follow up on inquiries to convert leads into consultations/new students
• Engage with walkin clients by offering beverages providing tours and utilizing resources for pricing and payment plan information. Vet potential prospective students to see if they are fit for the company’s services
• Coordinate/schedule Zoom consultations for prospective students and owner or Manager
• Contact and records management: Organize and manage prospective students/contacts in CRM maintaining detailed notes outcomes and next steps
• Order Management: Assist with registration and payment processing monitoring orders addressing issues and following specific protocols for order fulfillment based on course requirements
• Account Receivables: Manage installment plans address discrepancies and handle requests related to payment pauses cancellations refunds or transfers in line with policies
• Office Maintenance: Ensure office cleanliness and upkeep including supply management and garbage disposal
• Liaise with cleaning services landlords contractors and vendors
• Additional administrative client service course coordination or marketing duties if/when they arise to support in the absence of one of the other team members to ensure the business continues to operate smoothly

To excel in this role you should have:

• 3 to 6 years of experience in a combination of administrative coordination and client service roles
• Techsavvy with a strong proficiency in Google Suite/MS Office. Previous CRM software experience is an asset
• Excellent communication and interpersonal skills always approachable and coachable
• Highly organized detailoriented and meticulous
• Teamplayer attitude willing to support other team members if/when needed
• Experience in the education space is an asset
• Open to Occasional weekend work (about once a month) with time off in lieu