Analyst 1 Cust Contract Admin

Position : Customer Contract Admin Analyst

Location : Franklin Lakes NJ

Duration : 6 Months

Total Hours/week : 40.00

1^st Shift

Client : Medical Devices Company

Job Category : Accounting/Finance

Level of Experience : Entry Level

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Must haves:

• Minimum of 1 year experience in Commercial Contracting or Chargeback Operations in the medical device or related healthcare industry field.
• Understanding of chargeback operations pricing claims management and/or contract operations
• Strong technical skills in applications such as MS Excel Pivot Tables VlookUps Concatenations
• Communicate effectively to internal and external stakeholders

Job Description:

• Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers.
• Execute the communication review validation disposition resubmission for chargeback sales tracing and direct claims with a focus on prevention.
• Partner with Contract Operations Offer Development and Customer Care functions to support business process continuous improvement activities identify insights on root cause analysis/error prevention solutions and execute operational enhancements.
• Collaborate with our distributor partners to identify develop and drive operational improvement activities conduct root cause analysis and determine error prevention solutions.
• Partner with Chargeback & Sales Trace Account Management Team to accurately track monitor and communicate disputed lines for resolution.
• Collaborate with IT partners to ensure business requirements are met and technical functionality and performance appropriately supports activities.
• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
• Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness preventative analytics and customer satisfaction.
• Support organization through collaboration and initiatives to develop and drive best industry practices to increase pricing accuracy eliminate errors and streamline processes.
• Adhere to policy and procedures per contracts playbook business guidelines and chargeback processes.
• Maintain updated desktop procedures to drive standard team processes that adhere to best practice efficiency and accuracy.