Customer Service Support Manager

Welcome to Apeirum a newly established SwissSpanish consultancy. We are a young and innovative company serving select clients in Switzerland. We consistently strive for excellence and aim to build longterm relationships with our clients.

At Apeirum we believe in highperforming highly engaged teams with a familyoriented culture where learning and mutual support are at the heart of everything we do. We work as hard as we celebrate. While we work remotely across Spain we come together at least once or twice a year for a strategic offsite event where we share knowledge and simply enjoy our time together!

Currently we are seeking a passionate ambitious and selfmotivated Customer Service & Support Manager to support our clients customer team. The client is a startup offering an exciting project that empowers the entire company to innovate.

By joining this project you will deliver immense value by driving the cultural transformation and innovation for companies such as Roche Holcim or Implenia.

We create innovation results proven structured and repeatable.

If you have a selfstarter mentality and want to work with enterprise customers on a tactical and strategic level read on.

Tasks

As a Customer Service & Support Manager youll be instrumental in ensuring our corporate clients receive exceptional operative support and guidance to maximize their experience with the startups innovation management solutions. You assist corporates such as Tetra Pak or Roche in a timely matter on operational tasks and technical issues.

• Serve as the primary point of contact for clients seeking assistance with operational tasks such as designing marketing campaigns ordering merchandising and navigating technical difficulties with our software.
• Manage and prioritize incoming support requests ensuring timely resolution and effective communication with clients.
• Work closely with internal teams including product development and sales to address client issues and improve the overall customer experience.
• Identify opportunities for process improvements and efficiencies within the customer support function.
• Track and analyze customer support metrics such as response times and customer satisfaction scores to drive continuous improvement.

Requirements

You should apply if you...

• have proven experience in a customer service or support management role preferably in a B2B SaaS environment.
• are fluent in English and strong German skills (B2)
• are excellent in communication and problemsolving skills with a customercentric mindset.
• have a technical understanding and familiarity with software support processes.
• have the ability to thrive in a fastpaced highpressure Startup environment while maintaining a focus on delivering quality support to clients.
• have a handson mentality and a cando attitude
• dont just accept differences you celebrate and embrace them. We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability or gender identity.

You should not apply if you...

Are looking for a typical 9to5 job;

Are expecting to only manage and coordinate. We are looking for hungry people who want to get out there and consult advice and support our customers;

Benefits

We believe in ownership from day one and empower each and everyone in our team to take on responsibility.

A fulltime position remotely in Spain with potential visits to our headquarter in Switzerland.

Flexible working hours and hybrid work setup.

A yearly team offsite in locations such as Greece Italy or Germany to celebrate our the unique startup spirit.

An adventurous startup journey and a business to scale.

An excellent opportunity to learn new skills meet interesting people daily and dive into new topics.

25 days of paid vacation per year.

Interested Apply today!

1. Apply with your CV and Cover Letter
2. First Interview
3. Second Interview
4. Assessment Center (Show us your skills by solving our innovation & customer success challenge)
5. Reference Call
6. Finally be part of our success story :)

Have any questions Do not hesitate to contact Anja with the email provided.