Ensure all enquiries are answered to client's standard within the agreed time frame, where all aspects of the client and customer experience are delivered to the highest levels, ensuring company standards and usage of dedicated systems are attained and adhered to.
Completing the agreed enquiry process through to invoicing, ensuring that all client's tools are used to maximize conversion and sales opportunities.
Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
Get knowledge of client's brands and the specifics to better serve the customer during booking and delivery process
Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility.
Develop and build own skills, knowledge and experience at every opportunity within the department, which aligns with the culture of growth, development and performance expected by the company.
Collaborate with colleagues to maximize customer satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
Provide detailed communication lines between all stakeholders included in process.
Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.
Ensure adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
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