Regional Director of Sales Operations Egypt

• Are appropriately set up, strike the right balance between proactive & reactive.
• Have the right strategies in place to deliver their revenue targets.
• Use Hilton systems (e. g. Delphi) and tools in accordance with our standards; to create focused opportunities for the hotels.
• Have appropriate targets in place (SIP).
• Evaluate and identify business opportunities for hotels and directs accordingly.
• Ensure the region's Managed hotel GM&E teams are capturing maximum demand and to drive the highest level of conversion.

Next, you will (and please bear with us, as this is a long list..)

• Create and maintain people plans to ensure that the region's Managed hotel sales leaderships are protected for future growth.
• Hold regular productivity reviews with the region's Managed hotel Sales Teams to ensure we are acquiring enough new customers as well as growing existing customers revenue and share.
• Design and implement sales strategies to achieve revenue/EBITDA and to gain optimal market share.
• Develop sales strategic plans and coordinate with Senior Cluster Revenue Managers within our Revenue Management Consolidated Centre (RMCC) and Regional Commercial Director to maximize revenue.
• Set long term goals for the hotels sales department through review of competitive data, demand analysis and market mix to form the base for short term goals and annual operational planning.
• Work with the area GM's and Regional Commercial Director to develop and assist hotels to achieve their business plan objectives.
• Determine the appropriate objectives for the business and how those objectives are going to be accomplished.
• Work with key stakeholders, Commercial Services team (marketing and revenue management) and Senior Commercial Director, to structure the resources and activities of the hotel's sales team.
• Streamline business processes to maximize efficiency and effectiveness within the sales department at hotels.
• Develop and recommend improvement on key account management at hotel level to increase Hilton's market share and be the hotel of choice.
• Re-purpose teams to ensure that sales resources are optimized, to drive market share from Key Accounts.
• Develop and maintain relationships with decision makers and influencers within the top producing accounts at hotel level as you believe is necessary.
• Ensure that local hotel sales plans align with regional and enterprise-wide plans.
• Drive B2B account base for all properties in the system.
• Be the key point of communication on hotel sales strategies between hotels and the Above Property Sales teams - including SSSO Sales Office (where applicable) and Director of Hilton Worldwide Sales (HWS) globally.
• Work closely with the Regional Director HWS to create the sales strategy for the region including activities to drive performance.
• Support all managed hotels in their pre-opening phase to build sales strategies, review completion of pre-opening checklist, ensure sales strategy is clearly articulated with target accounts and activities, share information with above property teams.
• Closely work together with above property sales team(if applicable) to share new opening hotels information and plan for activities before opening, and engage hotels to join relevant sales activities organized by HWS team during pre-opening period.

Business Acumen. You will

• Partner with Regional Commercial Director as the Sales leader of their business.
• Support hotel openings from a Sales perspective to make full use of Hilton's engine.
• Translate organizational goals and priorities into performance standards for the Sales team.
• As Sales Lead for the region ensuring the regional forecast for region's Managed hotels, Managed segments & GM&E makes sense and is our most accurate view of the future based on current and anticipated trends.

Setting Strategy. You will

• Be responsible for the creation of short, medium- & long-term strategies plan to deliver sustained success amongst our managed segments & GM&E, ensuring that overall strategy is focused on growing market share.
• Communicate clearly strategy and performance against our regional strategy and initiatives.
• Gain buy-in and support for the relevant strategies and key initiatives required to deliver the strategy from senior stakeholders.
• Lead strategic planning across Sales in the region to advance the Company goals while ensuring the communication of key messages to internal and external stakeholders.
• Work in collaboration with Regional Director, HWS to give strategic direction to on-property Sales Teams to drive individual hotel performance as required.
• Work closely with other HWS leads (outside Egypt) to drive business to hotels within region.

Executing for Results. You will

• Support the Regional Commercial Director in negotiations with 3rd party suppliers as and when necessary and share management of relationships as agreed.
• Lead the region's Managed Hotel Sales teams in the region as well as working in close collaboration.
• Work closely in partnership with the Marketing and eCommerce team in region in driving appropriate B2B marketing initiatives.
• Ensure all Sales initiatives and big rocks are planned adequately and managed through to delivery.
• Ensure that the Sales team is integrated in its approach to increasing Market Share.
• Work the relationship with HWS globally to drive hotel performance. This includes understanding the account ownership of key accounts for the owned and managed hotels globally and building relationships with key stakeholders in HWS teams across the globe to drive account performance.

Leading Teams. You will

• Maintain and develop talent on-property to ensure the highest level of performance is achieved as well as planning for future succession.
• Maintain adequate succession plans to ensure that our team is ‘future-proofed'

Building Relationship and Using Influence. You will

• Develop and maintain excellent relationships with senior personnel across the company.
• Develop strong relationships with key Commercial partners across the region to further strengthen our commercial performance.
• Maintain strategic alliances with Global Database Management (GDM), Distribution & Channel Management, and other important Distribution centres.
• The role will attend property visits, corporate & ownership meetings, budget & forecast reviews and initiation of sales/commercial conference in region (budget permitting) with RCD.
• Maintain excellent relations and ensures coordination with the Commercial Services EMEA team to enable collective effectiveness.