Hotel Resource Manager

• Hotel Booking: Handle hotel reservations for clients including researching available options negotiating rates and securing bookings based on client preferences and budgetary constraints.
  
• Customer Service: Provide excellent customer service to clients by assisting with inquiries offering recommendations and addressing any concerns or issues related to hotel bookings.
  
• Booking Management: Manage hotel bookings from initial reservation to confirmation including processing payments issuing confirmation documents and updating booking details as needed.
  
• Database Management: Maintain accurate records of hotel bookings client preferences and special requests in the agencys booking system or database.
  
• Supplier Relations: Develop and maintain positive relationships with hotel suppliers and partners to ensure timely and efficient booking processes and access to exclusive deals or discounts.
  
• Market Research: Stay informed about hotel industry trends new properties and destination developments to provide clients with uptodate information and recommendations.
  
• Sales and Upselling: Identify opportunities for upselling or crossselling additional services such as room upgrades hotel packages or amenities to enhance the clients overall travel experience.
  

Requirements

• Must be a Singaporean or posses a PR
• Customer Service Skills: Strong interpersonal and communication skills to effectively interact with clients and address their needs and preferences.
  
• Attention to Detail: Meticulous attention to detail to accurately manage booking details ensure reservation accuracy and handle special requests.
  
• Organizational Skills: Ability to multitask and prioritize tasks in a fastpaced environment while maintaining a high level of accuracy and efficiency.
  
• ProblemSolving Skills: Aptitude for resolving issues or conflicts related to hotel bookings such as availability constraints or booking errors in a timely and effective manner.
  
• Negotiation Skills: Experience in negotiating with hotel suppliers to secure favorable rates room allocations and booking terms on behalf of clients.
  
• Knowledge of Travel Software: Proficiency in using travel booking systems reservation management software or online booking platforms to research book and manage hotel accommodations.
  
• Destination Knowledge: Familiarity with popular travel destinations hotel properties and local attractions to provide informed recommendations and advice to clients.
  
• Sales and Marketing Abilities: Ability to identify sales opportunities promote hotel properties or special offers and persuade clients to book accommodations through the travel agency.