Program Manager I Service Management and Operations NPI
Posted on :
06-05-2024
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Job Description
The Service Management and Operations Group (SMOG) seeks a new Product Introduction Program Manager. The SMOG New Product Introduction Program Manager has the responsibility to ensure all SMOG and PostSales Operations (PSO) teams successfully launch products. This role requires a strong project management background with a high degree of collaboration with product management engineering legal and packaging teams as well as a deep understanding of the customer requirements and the product specifications.
Job Responsibilities:
- Design implement and lead customerfocused processes to ensure the SMOG and PSO are ready for a successful product launch.
- Processes will include readiness of the SMOG Customer Support Customer Experience materials and logistics as well as early indicators of the product quality in the field.
- Work crossfunctionally to maintain and drive product launch activities and schedules ensuring all teams in SMOG and PSO deliver their milestones in a timely manner.
- Advocate for SMOG and PSO requirements within RL to deliver the best customer experience.
- Present weekly launch readiness updates within SMOG/PSO.
- Identify Key Process Indicators risks and mitigations for successful product launches measuring and regularly communicating them in a datadriven manner.
- Work efficiently to resolve any roadblocks to launch bringing the team together to collaborate and execute action items.
- Work with crossfunctional teams to take action on the data to help maximize consumer delight and reduce quality issues.
- Continue to track the product after launch to implement lessons learned and process improvement to future products.
Minimum Qualifications:
- Bachelors or Masters degree in Engineering Operations Supply Chain Management or a related field.
- 2 years of experience in New Product Introduction and/or Customer Service.
- Experience in new product introduction in the hightech space driving projects with results.
- Experience in driving new product introduction projects with verifiable results.
- Knowledge of customer service operations consumer warranty policies and repair operations.
- History in devising and tracking datadriven processes.
- Ability to think strategically continually innovating against the marketplace and customers needs with an analytical mindset and ability to focus on details to drive operational excellence.
- Experience communicating facilitating and presenting robust evidencebased solutions.
- Communication problemsolving and collaboration skills.
Preferred Qualifications:
- Strong experience building crossfunctional relationships at all levels of the organization.
- Experience in driving results motivating and instilling a sense of urgency in others.
- Experience in a leadership position and achieve results with minimal supervision.
- Experience driving Enterprise programs.
Benefits:
- 401(k).
- Dental Insurance.
- Health insurance.
- Vision insurance.
- We are an equal opportunity employer and value diversity equality inclusion and respect for people.
- The salary will be determined based on several factors including but not limited to location relevant education qualifications experience technical skills and business needs.
Additional Responsibilities:
- Participate in OrangePeople monthly team meetings and participate in teambuilding efforts.
- Contribute to OrangePeople technical discussions peer reviews etc.
- Contribute content and collaborate via the OPWiki/Knowledge Base.
- Provide status reports to OP Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic creative thinkers who are passionate about doing quality work. As a member of the OrangePeople team you will have access to industryleading consulting practices strategies & and technologies innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
Employment Type
Full Time
Key Skills
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