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You will be updated with latest job alerts via emailWhat youll do & learn
As a Support OperationsSpecialist at Pelico you will play a vital role in providing exceptional technical assistance to our valued customers and maximising the impact of the Pelico platform for our users.
Your primary responsibility will be to address and resolve customer issues related to our software platform ensuring their satisfaction and successful utilisation of our product.
Mission & Responsibilities
Customer Communication: Serve as the first point of contact for customers. Provide timely and accurate responses to customer inquiries ensuring compliance with SLAs and enhancing customer satisfaction.
Customer Impact: Generate a significant impact on industrial performance in the clients plants by helping users leverage the platform.
Help in building the best customer journey to create the most effective selfservice journey
Issue Analysis and Resolution: Utilize indepth product knowledge to analyze customer requests identifying and addressing their needs effectively.
Technical Escalation: Promptly identify and escalate technical issues to relevant internal teams for resolution facilitating efficient problemsolving take ownership of each issue and persistently follow through until it is resolved.
Process Management: Oversee and manage all aspects of the customer service process including the use of customer request tools FAQs knowledge base articles tooling and automation initiatives.
Procedure Adherence: Ensure strict compliance with all company and departmental procedures maintaining high standards of service delivery.
Team Support and Collaboration: Offer continuous support and assistance to internal teams fostering a collaborative environment. Skilfully interact with various departments (Technical Data Product Sales Marketing IT etc.) to facilitate comprehensive support and resolution strategies.
What you embody
Pelico promotes inclusion and nondiscrimination and acts daily in favuor of social mix gender equality senior citizens & disability.
Pelico promotes inclusion and nondiscrimination and acts daily in favour of social mix gender equality senior citizens & disability
What we offer
Join an exciting adventure with a lot of challenges at all levels!
Full Time