Service Delivery Coordinator for Social Media Platform German Speaker

You have a passion for social media customer service and content moderation Take this great opportunity to relocate to Lisbon and take the next step in your career. As a Service and Delivery Coordinator you will be responsible for ensuring a secure and trustworthy marketplace not only for the users of this worldwide known Social Media Platform but also for sellers and creators.

Tasks

Your responsibilities and impact working as a Service & Delivery Coordinator will be:

• Reviewing various types of content (videos images text and audio) in accordance with policies.
• Classifying the typology of content (videos images text and audio) based on established processes and policies.
• Responding to customer inquiries related to Trust & Safety actions including abuse reports and enforcement appeals.
• Ensuring user and brand safety through effective content moderation practices.

Requirements

Skills qualifications and interests you need to succeed in this role:

• A nativelevel proficiency in German and a minimum B2 level of English
• A valid Portuguese work permit (required)
• Living in or willing to relocate to Lisbon for an international career and life experience
• Keeping uptodate with social media trends and practices
• Resilience to sensitive content demonstrating emotional maturity and professional detachment
• Motivation and commitment to perform the assigned tasks effectively
• Excitement about intercultural communication and embracing the expatriate lifestyle

Benefits

Whats in it for you

• Type of contract: Unfixed term contract 30 days probation period
• Working hours: full time (40h/week) Monday Sunday 9:0021:00
• Salary conditions: 1.408 gross/month 100 /month 300 loyalty bonus every 3 months 3.000 signings bonus performance bonus 120 from 4th full month 7 meal voucher/ day
• Health insurance provided from the beginning
• Paid professional training
• Employee discounts
• Fun and engaging companywide initiatives
• Excellent work culture

Your Future Company:
Your future company is a global leader in the BPO industry. With 170000 employees across the globe you will be member of a team behind the best experiences for 750 of the worlds leading and digitalfirst brands. The innovative solutions technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous cafe culture
• Friendly people good vibes and a happygolucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large Englishspeaking local community and international environment