Desktop Support
Posted on :
02-05-2024
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Job Description
Job Details:
Job Title: Desktop Support
Duration: 6 Months (Possibility of Extension)
Location: West Point VA
Description:
- ONSITE DESKSIDE TECHNICIAN
- (1.) To provide support for on call escalations and doing root cause analysis of given issue
- (2.) To independently resolve tickets within agreed SLA of ticket volume and time
- (3.) To adhere to quality standards regulatory requirements and company policies
- (4.) Work on value adding activities such Knowledge base update and management Training freshers coaching analysts
- (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Employment Type
Full Time
Key Skills
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