Housekeeping Manager

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

• Liaise with Linen Supervisor concerning the supply and cleanliness of linen, uniforms, guest laundry and dry cleaning. Supervise and assist with linen and uniform stock takes and purchasing.
• Oversee the implementation of deep cleaning programmers.
• Assist in the control and analysing on an ongoing basis, departmental and energy costs, to ensure performance against budget particularly if sales are below expectation.
• Assist the Executive Housekeeper in the development, implementation, recording and maintaining of departmental standards.
• Supervises allocation of work assignments to all Housekeeping staff to ensure maximum coverage on a daily basis. Cancel casual staff as required.
• Inspect guest rooms and VIP rooms on a daily basis to ensure excellent standards and to check furnishings and equipment are clean and in good repair and are replaced or refurbished as required.
• Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E.
• Supervise the preparation of weekly timesheets for full and part time staff.
• Prepare purchase requisitions for all store items and make recommendations for purchasing where applicable.
• Implement and control Housekeeping policies and procedures, including lost and found, key control, security and emergency procedures, health and safety for all employees and guests.
• Handle requests and complaints with immediate action and through follow up and refer when necessary.
• Carries out any other reasonable request made by hotel management.
• Establish and maintain a prominent level of visibility and involvement within the hotel.
• Perform any related duties and special projects as designed.
• Assist fellow employees to perform similar or related jobs as and when necessary.
• Ensure cleanliness and maintenance of all work areas, materials and equipment, reporting any defects immediately to the relevant department.
• Continuously endeavour to improve the knowledge of the job.
• Preparation and completion of timesheets, rotas, holiday schedules, in line with business needs, as and when required. Analyse weekly productivity.
• Preparation and completion of Purchase Orders (Fourth Hospitality) as and when required
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
  

Qualifications

What we're looking for...

• Minimum of 2 years of housekeeping experience in a similar role, preferably in an upscale or luxury brand hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• You want to be part of a team that works hard, supports each other and has fun along the way.
  

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21