Operations Support Agent

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple. To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers. Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027. We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways Cargo Operations team as a Duty Controller Operations Support Center. in our office in Doha. Join the #MovedByPeople family and leave a mark as part of Cargo Operations. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities. About the role The role involves leading the global screening of cargo for sanctions and dual-use goods and involves making important decisions regarding export and import. You will be responsible for conducting specialized risk-based assessments and analysis based on the screening outcomes for sanctions and dual-use goods as well as provide support to network stations on a 24x7 basis, answering questions and handling escalations related to the cargo sanctions compliance program. Furthermore, you will ensure that daily operations remain safe and compliant, and any issues are escalated to relevant management personnel as per the escalation matrix. As part of your role, your additional responsibilities will include, but not limited to, the following: • Comply with global sanctions and dual-use goods regulations through cargo screening and remediation according to business requirements. • Ensure prompt and timely response to emails and calls, effectively investigate issues, analyse, authorize or provide solutions for uninterrupted cargo operations on a 24/7 basis. • Provide specialized and expert operational/compliance solutions on a 24x7 basis to facilitate seamless operations. • Log, investigate and provide response to the sanctions and dual-use goods compliance queries from Doha or network stations within the set timelines. • Follow the defined escalation matrix depending on the complexity and potential operational risks associated with the situation. • In case of aircraft accidents / incidents in Doha or in the network provide support to the Cargo Emergency Support Center. • Support the Cargo Sanctions and Crisis Manager with the development of the processes and procedures required to standardize and streamline import and export procedures across the business unit and facilitate the compliance of import and export activities relating to the business in accordance with all national and international regulations and controls.