Technical Product and Services Manager
Technical Product and Services Manager
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Technical Product and Services Manager will help drive product development growth as well as service opportunities around EV Chargers in the channel for the Energy Services division largely contributing to the overall success of the company.
This dynamic team member will be the main technical liaison for our channel building confidence in our products hosting educational classes and webinars serving as the point person on technical support as well as advising onsite planning for end customer implementations. This will require working well with all levels of internal management and staff vendors channel partners and customers alike. It will be of the utmost importance that team members support ACDI s mission vision and core values. Ensure discretion with confidential information practice individual time management and encourage team members to implement healthy time management behaviors as well. Support a collaborative work environment including courteous helpful and professional behavior.
PRODUCT AND SERVICES MANAGER RESPONSIBILITIES:
Champion Technical Product Management duties including working closely with OEM Partners to initiate cultivate and grow business relationships
Drive Field Services initiatives with Energy Services Channel Partners including providing support to electricians and partners during installation and ongoing maintenance
Continue to learn and be the knowledge leader for all things EV Chargers
Help identify recommend and participate in relevant conferences business & technical seminars trade shows etc.
Manage all technical pre and postsales activities for Energy Services EVantage Programs; including but not limited to product education/training and ongoing technical support
Stay current with competitive landscapes including EV Charging Manufacturers and EV Charging Networks
Cultivate manufacturer/partner relationships to gain product knowledge of EV Chargers providing insight and information internally and with dealers and customers alike
Present information (Demo s webinars written proposals) to representatives of the dealer channel
Develop and maintain AES Technical Training courses
Support ACDI shipping/handling department with product transition
Seek opportunities to obtain user case studies and testimonials from top dealers
Strong knowledge of ACDI s CRM product Zoho to effectively manage quotes orders inventory and sales pipeline
Ability to manage time effectively between calls meetings and technical trainings
Responsible for regularly presenting your performance metrics and goals to management
Contributes to team effort by collaborating internally with other teams such as marketing accounting and PSD groups
Maintains a complete understanding of and adheres to all ACDI policies procedures and processes
Contributes to a positive organizational culture while upholding ACDI s mission vision and core values
SKILLS/EXPERIENCE/EDUCATION:
Bachelor s degree in Electrical Engineering; Apprentice Electrician; Journeyman Electrician; Master Electrician; Military Electrician Training
Industry experience and/or subject matter expert preferred with; Electric Vehicles; Electric Vehicle Charging; Solar / Green Energy
Familiarity with Microsoft Suite (Excel PowerPoint Word etc.) required
Experience presenting to executivelevel management preferred
Strong professional communication skills (via phone email and inperson) problemsolving negotiation skills technical capacity project management and collaboration
Experience exercising discretion and confidentiality with sensitive company or team information
Excellent organizational skills with an ability to think proactively be adaptable to change anticipate upcoming needs and prioritize work
Ability to lead facilitate motivate and organize
Strives for excellence by setting priorities and following through to achieve expectations
WHAT SETS YOU APART:
Experience in the Electric Vehicle space and/or softwareasaservice
Familiarity with EV Charging including both hardware and software knowledge
Strong background and/or experience in electrical work
Proficiency in Google Suite and CRM Applications
PHYSICAL REQUIREMENTS:
Must be able to stand or sit for prolonged periods of time
Must be able to lift 25 pounds
Ability to travel up to 25% annually or as needed and fly on a commercial airliner if needed
May be required to furnish a passport or other identity documents for international travel. Overnight stays away from home may be required.
SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities
WORK ENVIRONMENT:
Moderate noise level bullpen environment located at ACDI headquarters
Fastpaced encouraging and positive
Employee may be required to furnish adequate internet services mobile services and other devices necessary to receive business communications on a continual basis
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
See Job posting for further details
Employment Type
Full Time
