IT Service Desk Analyst

Job Title: IT Service Desk Analyst

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

• Offer frontline technical support to endusers promptly addressing and resolving ITrelated issues.
• Utilize various channels like phone email and ticketing systems to respond to inquiries and service requests.
• Diagnose and troubleshoot hardware software and network issues aiming for swift resolution.
• Escalate complex problems to the appropriate teams for further investigation and resolution.
• Accurately document all support interactions and resolutions in the ticketing system.
• Aid in maintaining knowledge base articles and documentation for efficient troubleshooting.
• Collaborate with other IT teams to ensure smooth operation of systems and applications.
• Provide feedback on recurring issues and suggest process improvements for continuous enhancement.

Requirements:

• Bachelors degree in Information Technology Computer Science or a related field (or equivalent experience).
• Proficiency in troubleshooting desktops laptops printers and peripherals.
• Familiarity with Microsoft Windows and Office Suite.
• Basic understanding of networking principles and protocols.
• Strong communication and interpersonal skills with a customercentric approach.
• Ability to prioritize tasks effectively and thrive under pressure.
• ITIL Foundation certification or relevant technical certifications are advantageous.
  
  If you meet these qualifications please submit your application via link provided in Linkedin.
  Kindly do not call the general line to submit your application.