Instant Service Operator

Your day-to-day

• Pick up passport copies at the designated area
• File all passport copies per day and hand it over to the Concierge
• Work with computer and scanner to send all the necessary information
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all departments to ensure smooth service delivery
• Handle every query in a polite and courteous manner and always strive to exceed guest expectations
• Ensure Guests are greeted by name upon calling as per IHG Standards
• Maintain an up to date knowledge of the Hotel and local services
• Maintain an awareness of Guest profile through the Opera Property Management Software
• Complete management’s long distance call vouchers and record them on a traffic sheet
• Maintain the Guest wakeup call sheet and deliver wake up calls accordingly on time and as per IHG Standards
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for Guests and Colleagues as per IHG Standards
• Prioritize and perform accordingly to ensure that data’s are handled immediately with speed and efficiency
• Maintain a systematic and organized filing system and regularly check, update and reorganize cabinets when required
• Develop of thorough knowledge of room rates, room locations and type of rooms
• Attend daily briefing and provide feedback on the shift’s occurrences
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures