Document and Servicing Specialist

Project Background

The Jordan Himaya project is a USAID-funded activity that aims to enhance access to and quality of essential services and protection for survivors of gender-based violence (GBV) in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies. The project will work with and through local partners, including a Jordanian partner consortium and an all-Jordanian key personnel team, to leverage their expertise and ensure the sustainability and impact of the project interventions. Outcome 1 will inform research, advocacy, and policy changes in Outcome 2, while reforms supported under Outcome 2 will be implemented and enforced by institutions and service providers that have gained stronger capacity under Outcome 1.

Role’s Purpose

The GOJ Service and Referrals Specialist will work with the Institutional Capacity team in the design and implementation of interventions to strengthen the capacity of relevant Ministry of Interior (MOI) and Ministry of Social Development (MOSD) units to refer cases and provide essential services to survivors of violence. She/he will work with Himaya’s subcontractors, grantees, and consultants to conduct needs assessments to identify material and institutional needs of government run shelters and provide technical assistance and training to GOJ staff to improve service delivery of these shelters and other facilities providing gender-violence response and prevention services. Working closely with the operations team, the GOJ Service and Referrals Specialist will assess opportunities for focused infrastructure and material investment to ensure safe spaces for violence survivors. This position will be based in Amman, Jordan, with travel as required to report on key project activities.

Key Duties and Responsibilities

• Lead all technical activities to strengthen the capacity of relevant MOI and MOSD units, Outcome 1, IR 1.E.
• Develop technical scope of works for infrastructure projects, grants processes, and consultants and monitor the implementation of these mechanisms in close collaboration with the Operations team.
• Directly supervise the work of subcontractors, consultants, and grantees implementing activities under her/his technical area.
• Act as the day-to-day point of contact of Himaya with MOI and MOSD units across the country in close coordination with the Institutional Capacity Lead, DCOP and COP.
• Provide technical assistance and training to GOJ´s institutions to improve the capacity of relevant staff to deliver high-quality and sustainable GBV protection services.
• Provide input on her/his activities to draft Annual Work Plans, and the project’s reports as requested.

Qualifications

• Degree in social work, public administration, development, or health with at least 5 years of progressive professional experience.
• Demonstrated knowledge and understanding of social services system in Jordan.
• Experience working in institutional capacity building projects in Jordan, familiarity with GOJ institutional dynamics, preferred.
• Leadership, interpersonal, technical, and analytical skills; ability to interact effectively with government counterparts.
• Excellent communication and writing skills.
• Independent, but capable of following guidance and transforming it into action.
• Comfortable operating in a multicultural environment and with multidisciplinary teams,
• Experience in complex, politically challenging, and unstable environments.
• Professional proficiency in English and Arabic, required.

Skills

• Excellent oral and written communication skills.
• Problem solving and proactive thinking to address issues.
• Sensitive and compassionate professional.
• Flexibility to adapt and respond to changes.
• Attention to detail, able to manage one’s work, take initiative, set schedules and meet deadlines without close supervision.
• Team player, who can coordinate across several teams within Himaya.
• Ability to communicate project activities and impact to a range of external and internal stakeholders.