Drive a "Business First" mentality within the application support team, focusing on innovation and creativity in AI, automation, business intelligence, and process improvement.
Collaborate with executive management to create and exceed the IT department's annual goals, directly impacting business success.
Spearhead the implementation of process automation, data integration, and analytics solutions to propel application projects and unlock new possibilities.
Foster seamless collaboration with the business teams, ensuring expansion of usage of the existing system and smooth deployment and user adoption of the application systems.
Develop and track key performance indicators (KPIs) and Early Indicators of Future Success (EIFS) that directly translate to measurable business value.
Cultivate strong relationships with key vendors while maintaining a meticulous application asset inventory tracking system.
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