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You will be updated with latest job alerts via emailRole: App Innovation
Location: Remote/US
Duration: Fulltime
Job Description:
Core Responsibilities of Customer Engineer
Support Management 50%
Participate in proactive account management spot performance issues analyse problems develop solutions to meet customer needs represent them.
Provides the most effective method of service delivery by analysing trends and common themes across customers.
Create deliverables to address common customer needs & support mobilefirst cloudfirst strategy share intellectual property with others.
Engages in strategic service delivery planning in partnership with the virtual account team (VAT) to strengthen targeted customer relationships.
Gathers customer impressions of products and services and integrates this feedback into decision making.
Seeks information about the underlying needs of customers.
Allocates and aligns resources to optimize the customer experience.
Develops and communicates realistic performance goals and standards.
Builds plans that consider potential obstacles and immediate and longterm consequences.
Demonstrates expertise in a specific solution or several products feature functions or services.
Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
Support Execution Deliver Results through Teamwork & Optimizing Business Results 25%
Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
Modifies existing intellectual property (IP) or where applicable creates new content.
Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
Leadership and Growing the Business 25%
Consistently apply lessons learned model personal accountability & teamwork.
Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities adapt for customers.
Cultivates relationships credibility and loyalty with customers and partners intentionally by sharing relevant business expertise.
Demonstrated Self Learner.
Technical capabilities required
We need app innovation resource to assist with Azure OpenAI project with below mentioned skills
Azure Open AI
Python
Semantic Kernel
TaskWeaver
Full Time