Product Operations Manager 64002

Product Operations Manager App Store

The App Store is the world s safest and most vibrant app marketplace serving more than half a billion people each week. Since the App Store launched in 2008 it has helped creators dreamers and learners of all backgrounds connect with the tools and information they need to build a brighter future and a better world. It has enabled countless new companies spawned new industries and created millions of jobs. A significant driver of the global economy the App Store facilitated $643 billion in commerce in 2020 alone rewarding developers and entrepreneurs for their hard work and creativity. And we believe we re just getting started.

Description

Join the App Store Product Operations and Tools team to work on opportunities to optimize

global business operations of the App Store and Apple Arcade. You will lead crossfunctional projects to design operations and tools for new App Store and and Apple Ecosystem product features across all existing and new platforms. You will work with product management and engineering teams drive alignment across crossfunctional business teams implement new business operations ensure seamless feature launches.

What you will do:

Define operations and build technology solutions for App Store Apple Arcade and Apple

Ecosystem product features across existing and new platforms

Partner with the product team to identify define and execute on business and operational use cases during the product feature development process

Develop requirements and work closely with engineering teams to build and deploy tools and systems to support new product features

Ensure crossfunctional business partners are aligned on the key objectives of the product feature and its rollout

Develop new processes in support of launching and sustaining new product features and work with business teams to develop resources and information required to support new products (training playbooks process documentation resolution paths FAQs etc)

Plan and drive global product launches in partnership with crossfunctional business teams product management and engineering

Work with business teams to track productrelated challenges and feature enhancements for future development.

Key Qualifications

Undergraduate degree in Business Information Systems Computer Science or related field; Advanced degree a plus

6 years of experience in product management for tools or consumer products product

operations or business operations

Experience at a highgrowth technology firm; Digital Media/ Entertainment/ Mobile Gaming industry experience preferred

Experience with full product lifecycles and New Product Introduction (NPI) activities

Experience in identifying business needs developing use cases for complex products and establishing new processes across crossfunctional business operations

Ability to define and develop technology solutions working with internal and external

engineering teams

Successful track record of building strong partnerships and leading large crossfunctional

teams and projects across multiple international regions

Knowledge of the iOS macOS and App Store ecosystems preferred

Excellent communication skills (written and verbal) relationship management skills project management skills and the ability to understand and resolve complex business issues

Ability to juggle multiple priorities simultaneously and independently

Willingness to adapt in a highly demanding teamoriented and fastpaced environment with rapidly changing direction and new challenges