Customer Success Manager - Italy MFMx

Trustpair is reinventing B2B payment security. We are building the leading antifraud solution for large corporations to help them avoid $20 billion fraud every year. With Trustpair finance teams work with accurate data to avoid the risk of fraud and proceed to payments with peace of mind.

Trustpair at a glance:

• 200 companies preventing B2B payment fraud with Trustpair (Airliquide Generali Kering);
• A financial technology acclaimed by major banking actors (Socit Gnrale Natixis CACIB);
• Enterpriseready platform connected to marketleading financial softwares (SAP Kyriba and more);
• 25M raised in Series B to become #1 SaaS platform for thirdparty risk management;
• A team of 100 people based in Europe and NYC

About therole:

Trustpair is looking for a dynamic Customer Success Managerto join ourCustomer Department (9 people today) to ensure the satisfaction and successof our growing portfolio. Our new CustomerSuccess Manager will handle an interesting range ofclients with a special focus on our brand newItalian market as well as other international clients.

As a Customer Success Manager at Trustpair your mission will be to ensure a seamless experience with our platform from the very beginning and help our clientsgain value from Trustpair long term.

Youll have the chance to work with a variety of clients and users from Accounting Managers to IT to CFOs in both domestic and international companies.

Reporting to Yann our Customer Success Team Lead youll be part of a highly dynamic and motivated team who will help and support you in developing your knowledge and skills!

What youll do:

• Onboarding clients: Trustpair accompanies each of our clients with a personalised approach to implementing our solution (web platform API). Youll coordinate the implementation of Trustpair with the support of our technical experts and will help users get setup through training and sharing best practices.
• Customer satisfaction: Driven by customer satisfaction you will be the main point of contact on our enterprise B2B accounts. By listening to our customers needs monitoring key metrics on your accounts and initiating follow ups on action plans youll improve customer satisfaction through their journey. You will also identify and engage client ambassadors in your portfolio.
• Product adoption & support: You will advise our clients on how to optimise product usage providing solutions to different use cases and escalating feedback to our Product & Opsteams. Youll help scale our approach by contributing to the creation & maintenance of selfhelp guides and our online help centre.
• Identify opportunities: Identifyingupsell & cross sell opportunities to help us expand our existing accounts. Youll demonstrate excellent knowledge on your clients needs and identify ways we can bring them even more value!
• Market expertise: Youll be an integral part of our brand new Italian team sharing insight and ideas for adaptation in the interest of continuous improvement. Youll also have a huge impact in ensuring our resources are translated and adapted to the local market.

Whats in it for you

• Be a key member of Trustpairs expansion into new markets
• Be part of ahighly dynamic and motivated CS team always ready to help each other
• Engage with multiple teams within Trustpair and multiple departments personas and users across our clients
• Work in a flexible hybrid remoteenvironment and culture that will boost your career skills (autonomy leadership and ownership)

Why join Trustpair list of our perks here!

MUST HAVE

• At least 4 years of experience in a Customer Success orAccount Management position
• Prior experience working with B2B enterprise clients
• Youve already worked in a B2B SaaSStart up / scale up
• Strong ability to manage several projects at the same time prioritising while respecting deadlines
• Excellent interpersonal skills and ability to deal with all kinds of stakeholders and clients
• Native Italian and fluent in English
• Team player well organised and collaborative

Recruitment Process

• First call with Aicha Talent Acquisition (30min)
• Experience interview with Yann CS Team Lead(1h) Italian discussion with Silvia AE (15 mins)
• Case Study presentation interview withYann & Jeremy(1h)
• Coffee fit with two members of the Trustpair team and one of ourCoFounders

Equal Opportunity Statement
Trustpairs policy is to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status protected veteran status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.