- Maximises revenue and guest satisfaction by receiving and responding to Meetings & Events enquiries and related room reservations
- Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Meetings & Events function within the hotel
- Supports the Sales teams in generating leads and referring business by analysing current business, denied business and identifying potential new business through the office
- Follows-up with guests to determine satisfaction; measures results and supports strategies to improve the quality of the guest experience
Requirements of Meeting & Events Coordinator:
- A proven track record in a similar role within a quality environment
- Commercially aware
- Driven and ambitious to consistently deliver and exceed service standards
- Clear thinker with excellent communication abilities and attention to detail
- Previous experience of using Opera Sales & Catering is advantageous