Customer Support Agent
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Job Description
Lets shape the future of recruitment together!
Being a part of Teamtailor means joining a dynamic international tech company where you can make a significant impact on organizational growth. Its a fastpaced environment that encourages responsibility and of course having a lot of fun!
Diversity is at the core of Teamtailor. We value team members with varied backgrounds and expertise. There are no standard profiles; everyone shares our vision and strives to contribute to our success.
Now our Austin team is expanding and were on the lookout for another skilled support professional to join us right in the heart of Texas.
As a member of our Customer Support Team you will be responsible for our most important communication: that with our existing users. We are renowned for providing exceptional customer service and we aim to surpass our customers expectations. Our commitment to quality is reflected in our average response time of 2 minutes and a customer satisfaction rating (CSAT) of 98%.
Our goal is to ensure an exceptional experience for every user resulting in smiles all around.
As a part of the team you will:
- Provide outstanding customer service with a primary focus on live chat (Intercom) supplemented by email Slack and occasional outbound phone call to assist customers.
- Excel in solving technical problems and troubleshooting collaborating closely with our skilled tech team to tackle even the most difficult cases.
- Advocate for customer feedback ensuring it reaches our product development department for continuous improvement.
- Identify verify and report bugs to our tech team on behalf of our customers and then keep them informed about the status of the solution.
- Create informative selfservice materials to empower our customers further.
- Take the initiative to engage with customers nurturing strong relationships and boosting overall satisfaction.
As the ideal candidate:
- You are fluent in both written and spoken English effortlessly communicating with precision and clarity.
- Your customer support journey is extensive preferably in the SaaS industry.
- An analytical mindset drives you always seeking insights and embracing continuous learning.
- You have a strong passion for solving technical puzzles adeptly troubleshooting issues and feeling comfortable with cuttingedge technology.
- You thrive on delivering exceptional service and possess topnotch tech proficiency.
Your benefits as a Customer Support Agent at Teamtailor will include:
- A comfortable work environment with a great worklife balance.
- Continuous skill development training.
- 25 days paid vacation.
- A friendly team and an annual work tripto Europe.
- A starter kit that includes a MacBook iPhone Teamtailor swag and more!
Lets team up to build a customer experience that stands out globally. Are you ready to make a real impact
The position is hybrid remote based out of Austin Texas.
Employment Type
Full Time
