Are you a CRM whiz with a passion for technology and exceptional customer service Were partnering with a dynamic FinTech company on a mission to simplify trading! This remote selfemployed position offers the opportunity to build your career with a forwardthinking company while working from anywhere in the world.
Tasks
- Manage and optimize the companys CRM system ensuring smooth functionality and data accuracy.
- Configure and customize the system to meet user needs and business goals.
- Create and maintain user profiles managing access permissions.
- Generate insightful reports and analyze data to understand client behavior and trends.
- Provide ongoing training and support to users on CRM functionalities.
- Offer prompt and courteous technical support to clients troubleshooting and resolving issues related to the trading platform account management and other features.
- Communicate effectively with clients to understand their concerns and provide clear solutions.
- Document and escalate complex issues to the appropriate technical team members.
- Maintain and update knowledge base articles and FAQs.
- Stay current on company products and services.
Requirements
- 1 year of experience as a CRM administrator or similar role (required)
- Prior experience in the CFDs/FX/iGaming or a similar industry (essential)
- Excellent English language skills (written and spoken)
- Proven proficiency with a leading CRM platform (e.g. Salesforce HubSpot)
- Strong understanding of CRM best practices and data management principles
- Solid computer literacy and basic troubleshooting abilities
- Excellent organizational and communication skills
Benefits
- Competitive fixed monthly compensation
- Opportunity for career growth within a rapidly evolving company
- Private medical insurance
- Unparalleled freedom and flexibility of remote work
- Collaborative and supportive team environment
Ready to Simplify the Future of Finance
If youre a selfmotivated individual with a passion for technology and exceptional customer service we encourage you to apply!