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SOLUTIONS ARCHITECT @ ACDI
Here at ACDI our Solutions Architect requires the knowledge and skills that are both broad and deep. To be effective the Solutions Architect must have experience in multiple Hardware and Software Environments and be comfortable with complex heterogeneous systems environments. This person has the ability to share and communicate ideas clearly both orally and in writing to executive staff business sponsors and technical resources in clear concise language that is the parlance of each group. Successful team members will support ACDI s mission vision and core values.
ACDI S SOLUTIONS ARCHITECT S RESPONSIBILITIES:
Drive Professional Services and Support sales overall
Support ACDI staff on all presales technical aspects
Presales support of complex and/or larger opportunities
Quality Assurance Oversee aspects of the project life cycle from initial kickoff through requirements analysis design and implementation phases for projects within the requirements
Attend appointments in the office or out in the field concerning but not limited to:
Pre/Post Sales
Online Demos and Presentations
Online or Onsite POC with potential opportunities (that qualify)
Draft of supporting documentation of solution architecture (SOW Network Diagrams Visio White Papers et cetera)
Drafting Letters of Intent (LOI) for larger deals needing Professional Services before the sale
Tech Shows or vendor events
Training Events
Sales & Partner Reviews
Engage prospects in discovery/assessment meetings to learn about current requirements and capabilities
Be a subjectmatter expert in the field of print management and ACDIs product portfolio (not just ACDI offerings know understand and be able to articulate expertise in a very technical field)
Participate in the drafting of Statements of Work and needs analyses and generate other documentation supporting sales opportunities such as conceptual workflow maps and manuals
Perform demonstrations after completion of an assessment and translate those needs into a demonstrable solution offering as a Proof of Concept (demo installs on said potentials) Assist in providing specifications for bid proposals and/or administrative paperwork for bid opportunities
Design and execute an implementation strategy to ensure client uptime comprehension and overall satisfaction postsale
Train Dealer Staff (Support and Solution Sales)
Train key personnel and managers on software and or hardware and supporting workflow
Provide postsale options to clients including other premium firstline of defense options (such as education recommendations etc)
Works across multiple departments to ensure collaborative efforts and improvements are being implemented documented and shared
Strong presales focus involving internal key stakeholders from sales product management and development as well as external partners and auditors to help close deals
Manage projects by acting as a technical advisor to external parties such as clients and partners
Maintain a complete understanding of and adhere to all ACDI policies procedures and processes
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contributes to team effort by accomplishing related results as needed
Maintains a complete understanding of and adheres to all ACDI policies procedures and processes
Experience & Education Requirements
Bachelors degree in computer science computer engineering or related technical discipline and a minimum of 5 years of technical management experience including a minimum of 1 year in a technical management role in a sales organization or the equivalent combination of education and experience required
Microsoft/ITIL certification or equivalent is preferred
Must be proficient in the below:
Microsoft Office 2000 to 2013
Windows XP Vista Windows 7 Windows 8 Windows 10
Windows Serverand 2016 (Including Active Directory)
Basic Networking and Networking Topology (the more the better)
Remote Desktop support
Online Collaboration Tools
Virtualized Environments
Basic understanding of SQL XML MS MAC IOS Android
Familiarity with Google and Zoho applications sets you apart
Experience presenting to executivelevel management required
Strong professional communication skills (via phone email and inperson) problemsolving negotiation skills technical capacity project management and collaboration
Ability to communicate information in layman s terms for the purpose of training or rolling out new software or databases
Experience exercising discretion and confidentiality with sensitive company or team information
Excellent organizational skills with an ability to think proactively anticipate upcoming needs and prioritize work
Physical Requirements
Must be able to stand or sit for prolonged periods of time
Must be able to lift 15 pounds
Ability to travel up to 40% annually or as needed and fly on a commercial airliner if needed
May be required to furnish a passport or other identity documents for international travel
Supervisory Responsibility
This position has no supervisory responsibilities
Work Environment
Remote work may be authorized with upper management approval in this position. If located at Benton Headquarters expect a bullpen environment with moderate noise levels
Fastpaced and extremely positive
Employee may be required to furnish adequate internet services mobile services and devices necessary to receive business communications on a continual basis
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Full Time