Case Workload Manger
Case Workload Manger
Posted on :
26-04-2024
Employer Active
1 Vacancy
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Jobs by Experience
1Year
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2024
Job Description
This position is the Workload Manager. This position conducts research and
evaluation develops and manages information systems (i.e. complaint and incident tracking
systems) conducts evaluations of complaint investigations assigns priority levels for each
complaint received assists in assigning staff to particular complaints and incidents needing
further investigation and coordinates law enforcement referrals and investigations.
DESCRIPTION OF DUTIES:
Conducts program and information system analysis on a statewide basis.
Assists in implementation of enforcement orders such as emergency closure orders
and prohibition of access orders.
Schedules and coordinates all licensed setting inspections for the region. Conducts
meetings with licensing staff for scheduling and other matters.
Oversees the regional fines management system reviewing and evaluating corrective
action plans and monitors the implementation. Conducts onsite inspections for verifying
corrective action plans.
Coordinates referrals and criminal investigations with law enforcement agencies including
state and local police and Office of the Attorney General.
Reviews content of incident reports and complaints. Followsup with providers and
complainants as needed for additional information. Assesses and assigns priority levels
for complaints and incident reports received. Assigns complaint/incident inspections
to the Licensing Representatives/Technicians for further investigation.
Files incident reports and other licensing documents or scans such documents to
electronic records.
Designs and conducts research studies relating to licensed settings.
Assists in data entry and data analysis relating to licensed settings. Takes complaints and
enters them into the complaint tracking system. Enters incident reports into incident
tracking system.
Generates weekly and monthly reports and ad hoc reports using data collection methods
and tools; prepares tables and graphs from analysis for inclusion in Departmental
statistical reports.
Ensure data integrity through regular monitoring of database systems.
Organizes and analyzes data which may involve reviewing regulator information or
applying statistical methods to analyze data in order to draw conclusions make
recommendations and suggest system improvements and program alternatives.
Reviews analyzes and recommends revisions to existing and proposed policies regulations
and procedures.
Coordinates the maintenance of information technology applications to support
program operations.
Responds to inquiries from providers other state and local agency officials
consumers Department licensing staff and Department program offices.
Oversees the usage of equipment for the region; coordinates all necessary equipment
needed to conduct presentations and training provided in the regional office.
Provides guidance and direction to licensing representatives/technicians in the regional
office regarding complaint and incident information and their respective tracking
systems.
Provides technical support for all staff in the office. Provides training to staff on
equipment database systems and software programs.
Performs related work as required.
ESSENTIAL FUNCTIONS:
1. Valid driver s license due to travel. Occasional overnight travel throughout
the Commonwealth predominantly in an assigned geographical area;
2. Writes clear and concise policy and procedures;
3. Gathers and analyzes regulatory and statistical data to apply it to complex regulations
and laws;
4. Comprehends state and federal laws and regulations to conduct national and
state research;
5. Ability to use computer equipment effectively peripherals software applications
and other office equipment.
6. Ability to communicate verbally and in writing;
7. Prepares weekly and monthly ad hoc statistical and narrative reports;
8. Maintains licensing software applications tracking systems and equipment
Requirements
Requirements:
Minimum Educational Requirements:
Bachelor s degree in a Health or Human services related course of study. Examples but
not limited to: Nursing Social work Psychology Occupational Therapist Physical
Therapist Physician Emergency Medical Technician (EMT)
OR
Associates Degree in a Health or Human Services related course of study AND 2
years experience working in that field of study
OR
A minimum of one year experience in a health or human services related field
demonstrating an ability to perform the description of duties and essential functions.
Employment Type
Full Time
Key Skills
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