ServiceNow Technical Specialist- Junior

Position: ServiceNow Technical Specialist Junior (734378)NCDIT

Location: Raleigh NC

Duration: 12 Months

Client: NCDIT

Need 10 years Candidate

Need Local candidate

**The candidate will need to be onsite as needed but at least once a month.

ServiceNow Developer position is housed in the NCDIT. This role provides support for the states use of its ITSM system (ServiceNow) and NCDITs use of best practices supporting users needs while working with a team of ServiceNow professionals. This role reports to the NCDIT ServiceNow platform owner.

Duties and Responsibilities:

Perform any necessary enhancements upgrades or maintenance on the platform

Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance

Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items

Be able to gather business requirements analyze and translate into technical documentation and development

Monitor application performance and analyze code

Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions

Proactively researching and suggesting enhancements to existing engagements

Develop and implement fixes for bugs and issues found in ServiceNow production

Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.

Execute data mapping and bulk data imports/updates when necessary

Minimum Qualifications:

Bachelors degree in Computer Science Information Systems or a related field

35 years of experience in ServiceNow technology specifically supporting the processes and administration of ServiceNow

Experience designing and deploying webbased end user selfservice portals building and modifying Catalog items

Experience building and maintaining integrations between ServiceNow and other systems leveraging REST SOAP and other APIs

Experience with ServiceNow forms fields views lists UI policy and actions and client and server scripts

Experience integrating ServiceNow with other tools and services; monitoring alerting and federated sources of CI data

Preferred Qualifications:

Experience working in the governmental sector (local state or federal)

Excellent verbal and written communication skills; ability to communicate clean organized and thorough information and data appropriate for intended audience

Ability to develop insightful beneficial and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous comprehensive and accurate interpretations

Ability to obtain a security clearance with FedRAMP administration standards

Knowledge Skills Abilities and Competencies:

Decision Quality

Problem Solving

Drive for Results

Organizational Agility

SKILLS

Experience with ServiceNow development and/or administration

Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor

Proficient in the Software Development Life Cycle (SDLC) process Agile and Scrum methodologies

Experience with IT Service Management (ITSM) or Customer Service Management (CSM)

Experience building and maintaining integrations between ServiceNow and other systems leveraging REST SOAP and other APIs

Ability to estimate software development efforts

ServiceNow